Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for next day delivery, didn’t arrive, we were promised a refund, didn’t get it”

Helpful Report

Posted 5 years ago

“I ordered two items of running gear. One item was unavailable then incorrect second item sent. When asked about when I would receive the correct item, I was told that I would get it when I return the wrongly sent item. I feel that it is very unfair that my order should be held to ransom when the mistake was not mine. I told customer services that I would return the item when I was able (and in a way that did not violate the lockdown) but I was not given a reply.”

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Posted 5 years ago

“I await my order and any status report on it’s delivery. Also await a reply to my emails requesting assistance.”

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Posted 5 years ago

“Very pleased with product. Good quality and good price. Ordering from start to finish including delivery was excellent. Would definitely recommend”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“I was happy with overall everything the service the products and the timing of delivery as i was notified I would get a couple of things at a later date but everything was delivered together and with care”

Sports Direct 5 star review on 16th February 2021

Helpful Report

Posted 5 years ago

“Bought one in shop and as I found the trainers were excellent | ordered another pair on line. It was the only only shop that had the size I wanted - appreciate that it is the same price in store as on line.”

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Posted 5 years ago

“Although the courier lost my original order Rachel at customer services was very helpful. I was able to re-order and this was sent express which arrived in good time.”

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Posted 5 years ago

“Website easy to use, lots of good value items and choices. Fast delivery. Had to pay for delivery and then pay to return an item as well, got replacement without charge.”

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Posted 5 years ago

“Very prompt delivery”

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Posted 5 years ago

“Really happy with the items”

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Posted 5 years ago

“Very good”

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Posted 5 years ago

“Unfortunately the shoes I received were the wrong size, the returns process online wasn’t particularly user friendly. I dropped them off at the post office yesterday, paid £11 for the return post - hope I get that back, though I don’t know how!!”

Helpful Report

Posted 5 years ago

“The on line service was excellent, quick delivery and easy website to navigate. I needed a refund on one item and this was dealt with immediately. I am very pleased and would recommend.”

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Posted 5 years ago

“An excellent service arrived on time and easy to order. I would definitely use it again.”

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Posted 5 years ago

“Easy ordering process and walking boots arrived earlier than expected. Good service and pleased with boots.”

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Posted 5 years ago

“Product as good and well priced but sizing chart was wrong. Flagged to customer services and received only an automated reply to say they would respond within 1-3 working days. Still no response.”

Helpful Report

Posted 5 years ago

“I never received my next day delivery order. Approaching two weeks and counting”

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Posted 5 years ago

“I have recently bought dumbbells to help me workout from home since all the gyms are shut due to Covid-19. I am a dancer training in a top vocational college in London and thanks to Sports Direct, I come prepared to class with the right kit and feeling confident that I have looked after and kept on top of my physique.”

Helpful Report

Posted 5 years ago

“Very quick service paid for normal delivery and got delivered the following day.seam like de ent quality for the price”

Helpful Report

Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews