Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“absolute nightmare and still don't have mt trainers ordered a UK six got a 4.5 sent them back at my expense sent new trainers in a UK 6 box but a 5.5 now im still waiting on the right obes”

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Posted 5 years ago

“Poor customer service sent me the wrong item and I had to pay the returns for their mistake after already paying next day delivery”

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Posted 5 years ago

“I emailed within 30 minutes of placing my order to cancel as they had said items were out of stock I was told I couldn’t cancel my items and would have refuse delivery or return Now waiting on a refund”

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Posted 5 years ago

“Easy ordering at good prices, brilliantly quick delivery and great communication”

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Posted 5 years ago

“Very good but most of all very very good”

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Posted 5 years ago

“No complaints whatsoever. Ordering was easy and delivery was earlier than had been expected. Thank you. Very good.”

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Posted 5 years ago

“Ordered Karrimor boots in the sale. Arrived very quickly and are a great buy!”

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Posted 5 years ago

“Worse customer service ever experienced. The trainers I ordered were sent out twice and the wrong size received both times. When I received my items there were 3 items missing which I emailed to advise of and eventually got a reply via Twitter after days to advise they would refund me the money and I’m still waiting. Not good at all as I’m now constantly chasing daily for a refund”

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Posted 5 years ago

“I like shopping sport direct this my favourite shot good price good service &delivery service excellent.thanks for this store”

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Posted 5 years ago

“Still not got my order delivered”

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Posted 5 years ago

“Fast delivery , lovely my trainers,”

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Posted 5 years ago

“Efficiently delivered in 24 hours as I wished, and just what I wanted and ordered.”

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Posted 5 years ago

“Love my goods thank you.”

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Posted 5 years ago

“Well pleased with items and the time it took to have them delivered.”

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Posted 5 years ago

“The dumbbells arrived broken and the stand was shattered into small pieces.”

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Posted 5 years ago

“I was pleased with the range of reasonably priced sports shoes. The delivery arrived the next day even though they’d said up to five days. Easy to order and pay.”

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Posted 5 years ago

“Service has been shocking. I have not yet received the goods. An automated message from Sports Direct advised the parcel has been picked and packed and waiting on collection from the courier. Hermes tracking tool advised some days earlier they had the parcel an a major event was slowing them down. This was a week ago and I have heard nothing more from either party. Terrible customer service.”

Helpful Report

Posted 5 years ago

“I ordered a pair of trainers as a present they didn't fit so I sent it back asking for a different size and different brand. I was sent back the same trainers I didn't want in a different size, so I had to pay again for the postage of return. I was now told that if there is a price difference I was unable to exchange which was not stated anywhere on return from but doesn't make any sense as I'm getting a credit note for the refund.”

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Posted 5 years ago

“The reason I have scored it so low is because I have not received my order yet although I now the courier pick it up.I have not heard a dicky bird from.HERMES yet. They are absolutely useless and it is about time that a company as big as SPORTS DIRECT stopped using them as a option for your delivery service because they are absolutely RUBBISH from a very angry customer”

Helpful Report

Posted 5 years ago

“Slightly disappointed. I had ordered a Nike Club fleece hoody among other things that was displayed as grey in the product image but when it arrived the item was blue. Upon revisiting the website I noticed that the items colour code is marked as blue although the picture displayed on the page was grey.”

Helpful Report

Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews