Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered item - tried to cancel after less than 20 mins. Was told it couldn't be done, so I had to pay for the postage out and postage back. If Amazon can cancel it then there's no reason SD can't, other than making money out of the postage. I won't use this company again even if I have to pay more elsewhere. It's not worth it.”

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Posted 5 years ago

“Everything is Great!”

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Posted 5 years ago

“Quick and easy. Many thanks.”

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Posted 5 years ago

“Expensive delivery, long time To deliver”

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Posted 5 years ago

“Rubbish Closed my thing a day after I wanted a return making it impossible to return”

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Posted 5 years ago

“Haven’t received package yet. Any information?”

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Posted 5 years ago

“It was my second time to order online here. I am very satisfied with the products.that I ordered. It all came in complete and good quality. Delivery service was also exceptional and kept me posted on the status of my order. Great job! Happy client here. 😊”

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Posted 5 years ago

“Excellent service delivered on time would use again and recomended to friends and family”

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Posted 5 years ago

“Sizing was bad. So ended up sending my whole order back which brings me to how expensive returns are. Worst experience ever”

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Posted 5 years ago

“I ordered dumbells one day to exercise during the covid lockdown and got no indication of delivery. Then one day after work i found a box at my front door, this was the dumbells and I was very excited. However they were damaged with a crack on the handle of 1 dumbells and peeling paint on the weights. I reported to customer service to which they responded that there 'arnt' (customer service woman Tanya with that spelling) another option except a collection between Monday to Friday which I work as a key worker. Honestly it was fine up to the email that they 'arnt' other options. Do better sports direct, not all of us can be at the house all day on a weekday to fix a delivery of a faulty product.”

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Posted 5 years ago

“Ordered delivered to wrong address. Immediately notified Sports Direct but part of order refunded without contacting me. I then had to dispute the rest of the refund with PayPal. Had Sports Direct contacted me I would ha e Continued with the full order to the correct address!”

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Posted 5 years ago

“Ah I found it ok”

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Posted 5 years ago

“It is probably to early to write a review since the goods are not due to arrive until next week. Since there is a fairly large SportsDirect store in Iceland I find it strange that what you order online has to come with FedEx from the UK. Apart from the FedEx economy shipment being slow and expensive there will be customs charges on top of everything. You can not see when you order that your order is coming from abroad, even the currency is ISK, Icelandic Krona.”

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Posted 5 years ago

“Delivery was expensive at £7.99 for next day delivery but it did arrive on time. Don't know why I also received a pair of boots which had been booked and paid for on Amazon. The service from this supplier was disgusting and I am assuming that they purchased from Sports Direct because they couldn't fulfil the original order placed on 3 February.”

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Posted 5 years ago

“Thank you for getting my package to me as soon as possible! It’s an excellent purchase and good value for money ✅”

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Posted 5 years ago

“I ordered something on the 9th for next day delivery and it still hasnt been received”

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Posted 5 years ago

“Quality of duvet cover , though more expensive than Amazon, better quality .”

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Posted 5 years ago

“TODO LLEGO EN PERFECTO ESTADO Y EXACTAMENTE LO QUE ESPERABA.”

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Posted 5 years ago

“Placed order, missing 2 items. Have had a lovely email conversation with their customer service just wish it was with a person. Maybe i am just too sensative after rewatching terminator. Would love for a real person to answer my questions and find my missing items.”

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Posted 5 years ago

“The leggings I bought have proved to be completely see through, I would like a full refund but I am struggling to find the email that proves to be a receipt.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews