Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and quick Service l will always buy again”

Helpful Report

Posted 5 years ago

“Good Afternoon, I ordered a safety shoes pair because I needed urgently for work. But due to delay I have purchased other one and want to return it for refund. Despite my many of the emails sports direct have not responded me. Lacking trust that if I would buy more things and incase if return of any product will not be returned by sports direct. Not satisfied by policy of return of things.”

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Posted 5 years ago

“Quick prompt delivery. So pleased with my coat so much so this delivery was another coat I purchased for my daughter. Very impressed.”

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Posted 5 years ago

“okay but they forgot right foot shoelace i wish i can take pic but cams broke on this phone. im a chef and i can spot elements missing/ not needed in a busy environment within 10 secs before plates are sent before laying up next within the minuet but they cant seem to notice the lace is missing. i mean i don't mean to be harsh mistakes can happen but the way i work and the pressure im under compared to delivery service on lockdown is no excuse for me. i mean other than the shoe itself the lace is the second most main thing distributing the product for these guys. luckily i had a lace on hand but left with odd laces!”

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Posted 5 years ago

“I haven’ t recrived the goods yet!!”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“No problems here, good quality items and arrived promptly but the only thing I would like to say is it would be nice to have free delivery and returns as I think those costs are what put a lot of People off of shopping for clothes/shoes online and there seems to be so much variation in the size of sizes these days it's inevitable that You are going to order something that doesn't fit properly.”

Helpful Report

Posted 5 years ago

“Fast shipping Good quality goods Fair competive pricing One negative is we purchased two of the same jogging bottoms but one in blue and other in black. Both same size and labelled same size' but the black ones came up much smaller and didn't fit! To expensive to post back so Hey stuck with a pair that are no good.”

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Posted 5 years ago

“The delivery by Hermes was horrible. The left the parcel unattended in the lobby of the building (which is forbiden and there are massive signs saying so). They didnt even ring to the interphone”

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Posted 5 years ago

“Good price and delivery service”

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Posted 5 years ago

“I am upset that I ordered 2 pairs of pants that were on offer when bought together. However I was emailed immediately after purchase to say that one pair was out of stock. I have then not been able to access my offer. Absolute rip off.”

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Posted 5 years ago

“Super, quick delivery!”

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Posted 5 years ago

“The worst service possible! I ordered a pair of Reebok with express delivery that I paid for it and I received a pair of trainers NO Reebok, in different size that I ordered and one day late. I’m still waiting to receive the right ones and have my money from the delivery back”

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Posted 5 years ago

“Great! Even came earlier than expected!”

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Posted 5 years ago

“It took me about 3 messsges for a response that made sense and still not resolved”

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Posted 5 years ago

“I am happy to shopping with sports direct. 😊”

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Posted 5 years ago

“Missing an item, customer service not helpful at all in resolving. Asked me to send photos of the package but I have already discarded the box and packaging and washed the items of clothing. Unreliable.”

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Posted 5 years ago

“Unfortunately I was not given a refund for a return. Due to Covid restrictions and working on the frontline as a nurse I was not able to return and exchange my goods within the 28days. I did include reason why. Poor service as a lot of retailers extended the returns date”

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Posted 5 years ago

“After washing the stitching on the seam on the inside leg is fraying therefore not happy”

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Posted 5 years ago

“Ordering online very easy to do, delivered with no problems”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews