Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for next day delivery but the item turned up 3 days later not a good service”

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Posted 5 years ago

“Only problem,shipping,makes it costly”

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Posted 5 years ago

“Trainers where ok but box was shocking an this was a present for my mum not the best look”

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Posted 5 years ago

“Worse after sale service I've ever had, won't buy again”

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Posted 5 years ago

“I ordered a pair of trainers for my son’s birthday from Sports Direct, delivery was quick and efficient. The box was damaged but trainers were in perfect condition, so no worries there. Will definitely order for them again. Thanks!”

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Posted 5 years ago

“Ordered hiking boots with next day delivery, on arrival one was 8 and the other 9.Poor communication from Sports Direct, no money refunded for £8next day delivery. Won't be using Sports Direct again.”

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Posted 5 years ago

“The order was delivered a couple of weeks earlier than expected and the courier communicated well. Product was as expected.”

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Posted 5 years ago

“Paid for next day delivery and got an email saying that wasn't possibly. Didn't refund me the difference for delivery and instead offered me a free delivery next time which just encourages you to spend more. Felt like it was intended and the sort of underhanded behaviour (as an ex sports world employee) they are famous for.”

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Posted 5 years ago

“I ordered 4 items, all in stock, paid for them, then received only one item all the rest out of stock and still awaiting refund for the other items!!!”

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Posted 5 years ago

“Still waiting”

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Posted 5 years ago

“No answer to my question and 2wks later still waiting for my parcel. After reciveing email saying hermes had my parcel and would be delivered today, which was the 13th feb. Still nothing and no answers.”

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Posted 5 years ago

“Website very easy to use. Excellent delivery service. Thank you”

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Posted 5 years ago

“Service by Sports Direct was excellent from acknowledging receipt of order to notice of collection by delivery agent. Slight criticism of delivery time from collection to doorstep. Delivery on 19/02/21 very efficient”

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Posted 5 years ago

“My trainers arrived quickly, the packaging protected then from any damaged. 1 happy customer here.”

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Posted 5 years ago

“Order placed 7/2/21. Told 5-7 days delivery. 19/2/21 and still waiting. Partners birthday today so she is gutted and I am not best pleased.”

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Posted 5 years ago

“Tried to add trainers to an order and was advised this can’t be done, tried to ensure I wouldn’t pay 2 delivery charges if I order seperate, was told this couldn’t be done. Tried to return item advised I would need to cover costs for return. Received a 10% discount for the inconvenience and item came damaged. Too much hassle to sort a return.”

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Posted 5 years ago

“I still don’t have the parcel I orders over 2 weeks ago and your customer service is not very helpful”

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Posted 5 years ago

“Sports Direct are a good company to deal with on line. I have now had several deliveries during this pandemic . I had to return an item for a larger size very efficiently done.”

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Posted 5 years ago

“Great ! quick delivery , good product quality, cant fault !”

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Posted 5 years ago

“After taking the order items out of stock plus sent me wrong size then Sent me hermes label through email it was a hassle for me to go hermes shop to send back. So unhappy with the service if items are out of stock then why should i pay postage fee?”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews