Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed with today's order. Received email to say half of my order was out of stock. I promptly tried to cancel the order stating that I would reorder when items were back in stock. But I don’t get any answer, and I get half of orde, but they take money for all that stuff... still waiting for any answer....”

Helpful Report

Posted 5 years ago

“Very quick to deliver ,got it next day ,had to get a refund and got that quick too .happy with the service , paid £8 second class postage to send two pairs of trainers back but the refund and delivery were so fast so that don’t really matter.”

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Posted 5 years ago

“outstanding”

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Posted 5 years ago

“Was unsure of your wording about stock availability to start with. It all arrived in perfect order”

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Posted 5 years ago

“Interesting to be asked to write a review of a product I have never received. Hermes has kindly ‘claimed’ to deliver but oops they forgot the delivery bit. Strangely they forgot to leave a GPS check in or a photo of delivery, hmm wander why! After 3 days of messaging on every channel Lucy from Sports Direct customer service kindly responded on Twitter, very polite and helpful and sent me a dispute of delivery form. Completed and now I just have to wait! Pretty poor as it shouldn’t take so long to resolve. In the meantime my mum, who I haven’t seen since the beginning of December due to lockdown laws doesn’t get a birthday present! Thanks Sports Direct great customer service!!”

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Posted 5 years ago

“Very pleased with products received. Great Hermes service too.”

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Posted 5 years ago

“Quick enough to take payment out of back havent received good s after seven day contact costumer service several time no joy they say was delivered on 14 Feb but we was in no card left and there was no delivered we check with are cctv await response or refund”

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Posted 5 years ago

“these were nice”

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Posted 5 years ago

“Good service excellent delivery. You might consider a gift wrapping service.”

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Posted 5 years ago

“Speedy delivery, products as described and correct size. Great prices!”

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Posted 5 years ago

“Ordered 3 items. I knew description etc, so very easy to find, order and pay for. Chose next day delivery. Very efficient. Goods look great.”

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Posted 5 years ago

“Thoroughly satisfied with product and service ; rapid delivery ; thank-you”

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Posted 5 years ago

“I have not received my item. I have sent customer services multiple emails that hermes did not deliver my item next day and requested a new one to be sent. There are no further updates from hermes and no response since the start of the week from sports direct apart from a £3 next day delivery refund. I needed the items for the wet half term so requested a new delivery but this can't happen until the item is 'lost'. I'm figuring it's lost now as its been a week since my order and nothings arrived. Nor have I had any further response from my emails from cs. I have however received over 10 marketing emails... one asking if I'm ready for the wet weather...well my daughters would have been if you'd gave kindly sent a replacement in time for half term...oh wait...too late! Very disappointed!”

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Posted 5 years ago

“Received my items with speedy delivery, great service and thanks for the free mug”

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Posted 5 years ago

“The items I purchased was lovely.”

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Posted 5 years ago

“Delivery didn’t arrive next day as was paid for. Returned items as one was faulty and the other too small. One was refunded and one to be exchanged. Could not exchange as out of stock, so I asked for a refund as I ordered them separately as another order. But the refund has not been processed and still hasn’t. Very bad customer service.... will never purchase from you again”

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Posted 5 years ago

“I ordered on early Saturday morning & paid extra for next day delivery so obviously I needed my boots but my boots didn't show up til the following day, Monday afternoon! Apart from that my boots are very comfortable!”

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Posted 5 years ago

“Not pleased with the Muddy Fox cycle Jacket, ordered my Size, XXL, but it was a tight fit, so returned it, on receipt of the replacement XXXL its still a tight fit”

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Posted 5 years ago

“Your ability to turn around a faulty frying pan, was exemplary.”

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Posted 5 years ago

“Received order, item missing - issue was dealt with within 48 hours and informed that the missing item would be sent to me, that was 4 days ago.... no further contact from SD to inform me of update / progress etc...”

Helpful Report

Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews