Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,514 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,514 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 17th April 2026

558

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got wrong size asked for exchange but getting refund so not great”

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Posted 5 years ago

“I got a tracksuit came just in time for my partner’s birthday and trainers they wer all great thanks sports direct 😊”

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Posted 5 years ago

“Easy to use website and order all came exactly as I wanted at good price so pretty happy must say”

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Posted 5 years ago

“I have always enjoyed shopping in sports direct shop in cardiff back in the day when our nation were free to go outside. When my son needed a pair of trainers the first shop that came to my mind is sports direct. With a few clicks, we selected addidas in blue, paid for it on Saturday and was delivered the next day, Sunday. Amazing! Dr Adam Gorine”

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Posted 5 years ago

“Quick delivery and accurate order”

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Posted 5 years ago

“I paid extra for next day delivery and did not receive on the expected date.”

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Posted 5 years ago

“I paid for next day delivery but the item turned up 3 days later not a good service”

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Posted 5 years ago

“Only problem,shipping,makes it costly”

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Posted 5 years ago

“Trainers where ok but box was shocking an this was a present for my mum not the best look”

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Posted 5 years ago

“Worse after sale service I've ever had, won't buy again”

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Posted 5 years ago

“I ordered a pair of trainers for my son’s birthday from Sports Direct, delivery was quick and efficient. The box was damaged but trainers were in perfect condition, so no worries there. Will definitely order for them again. Thanks!”

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Posted 5 years ago

“Ordered hiking boots with next day delivery, on arrival one was 8 and the other 9.Poor communication from Sports Direct, no money refunded for £8next day delivery. Won't be using Sports Direct again.”

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Posted 5 years ago

“The order was delivered a couple of weeks earlier than expected and the courier communicated well. Product was as expected.”

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Posted 5 years ago

“Paid for next day delivery and got an email saying that wasn't possibly. Didn't refund me the difference for delivery and instead offered me a free delivery next time which just encourages you to spend more. Felt like it was intended and the sort of underhanded behaviour (as an ex sports world employee) they are famous for.”

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Posted 5 years ago

“I ordered 4 items, all in stock, paid for them, then received only one item all the rest out of stock and still awaiting refund for the other items!!!”

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Posted 5 years ago

“Still waiting”

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Posted 5 years ago

“No answer to my question and 2wks later still waiting for my parcel. After reciveing email saying hermes had my parcel and would be delivered today, which was the 13th feb. Still nothing and no answers.”

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Posted 5 years ago

“Website very easy to use. Excellent delivery service. Thank you”

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Posted 5 years ago

“Service by Sports Direct was excellent from acknowledging receipt of order to notice of collection by delivery agent. Slight criticism of delivery time from collection to doorstep. Delivery on 19/02/21 very efficient”

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Posted 5 years ago

“My trainers arrived quickly, the packaging protected then from any damaged. 1 happy customer here.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,514 reviews