Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

Visit Website

Write Your review

Tell us how Sports Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“shoes ordered the weekend and delivered in a couple of days . great service”

Helpful Report

Posted 5 years ago

“quick and easy to order, delivery good and this time had to exchange for bigger size and that was very quick and a response came 24hrs after posting item back. Couldn't ask for a quicker service.”

Helpful Report

Posted 5 years ago

“Quick delivery and great service. The Karrimor bag is perfect.”

Helpful Report

Posted 5 years ago

“For the second order in a row items were not available after I'd ordered”

Helpful Report

Posted 5 years ago

“I was sent the wrong order and you guys refused to renew it”

Helpful Report

Posted 5 years ago

“I just bought three times on website, never had a problem until today. I received my shoes with the wrong colour. I chose for grey and white, and then I opened the box it’s sand/white. The label in the box correspond as a grey, but the content doesn’t match. I'm not happy with the purchase, the pre paid label didn't come to return. This was a birthday gift for my husband, who unfortunately I will not be able to change it in time. It only shows how much the employees do not check deliveries before dispatching. Disappointed.”

Helpful Report

Posted 5 years ago

“After paying for next day delivery before the allocated time, I was disappointed that they were delayed. A free next day delivery code isn’t that useful to me as I rarely buy online. The quality of the shoes was good and it was a good price.”

Helpful Report

Posted 5 years ago

“I was sent the incorrect sized shoe. Matter was resolved with speed and I was very happy with the outcome. Although offered a free returns label I decided to keep the larger size and reorder the correct. I was given a 10% discount code and free next day delivery.”

Helpful Report

Posted 5 years ago

“It wasnt that good i didnt get my delivery as i put post code in wrong and i forgot to put the first line of address”

Helpful Report

Posted 5 years ago

“Delivered on time with a good product at a Good price. VFM”

Helpful Report

Posted 5 years ago

“I ordered 2 pairs of trainers & after a week of the delivery company telling me the package would be delivered in 24 hours I contact u as per their T&Cs. You told me 2 contact them. But I replied 4 an answer from u & after over 2 weeks I was told they lost the package. I tried 2 reorder but u r out of stock of both pairs so eventually I was given a gift card. Not much use as your stores r not open & not going through this procudure again. I need them as mine r failing apart so thanks 4 nothing”

Helpful Report

Posted 5 years ago

“Very quick delivery.. very happy with my new walking boots”

Helpful Report

Posted 5 years ago

“Dreadful experience. Ordered trainers, they sent the wrong ones. Returned them expecting to be sent the correct ones, but no, they canceĺed the order! So desparate due to lockdown and requiring new trainers I reordered, they arrived the next day (wow) I only paid for standard delivery. My pleasure and surprise was short lived, they had mad the same mistake again, wrong style trainers. Customer services were quite helpful, this time arranging collection from home ( which was a day later than they arranged...but that was not their fault !) I still haven't recieved a proper pair of trainers tho I am sure they are on their way and maybe they will be the correct ones.....but I won't hold my breath. It has only been three weeks, so far!”

Helpful Report

Posted 5 years ago

“Big tick just brilliant”

Helpful Report

Posted 5 years ago

“brilliant price great product (so good i ordered another) 10/10 delivery”

Helpful Report

Posted 5 years ago

“Brilliant service, so pleased with my new puffa coat, needed a new thick coat for this cold weather, got it half price as well, if I wasn't desperate for my coat I wouldn't of payed for next day delivery, would use again,”

Helpful Report

Posted 5 years ago

“Love shopping from”

Helpful Report

Posted 5 years ago

“Comfy and love them”

Helpful Report

Posted 5 years ago

“Item not delivered still waiting for denial of receipt form Will not be using sports direct again”

Helpful Report

Posted 5 years ago

“A very good service regarding the pandemic but I prefer going to the stores instead. I miss all the friendly staff. Customer service team did not respond to my query.”

Helpful Report

Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews