Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. 1 item returned for a different size and this had a very quick turn around.”

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Posted 5 years ago

“Ordered what I expected to be 2 sets of white slazenger sports socks and a sweatband. However what turns up is one set of white socks and a set of black socks plus headband. Both the sets of socks had the same item code stamped on them 413226-99, so probably not the pickers fault. As returning would be at my expense and the extra set only cost £2 ,not worth sending back, but hardly ideal.”

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Posted 5 years ago

“What an absolute joke!!!!!!! Wasted my time ordering x2 kids trainers from Sports Direct only for them to send the wrong ones!! One was completed wrong wasn't even the trainers i ordered and the other was a odd pair in the box! Had no choice but to return for a full refund! Lets just say i wont be in a rush to order from them again!!”

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Posted 5 years ago

“Good service and good products”

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Posted 5 years ago

“Incrível pedirem uma review sem ter recebido a encomenda”

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Posted 5 years ago

“I was sent the wrong boots. The name and address on the package were for someone entirely different. Sports director will not arrange a pick up of the wrong product. Will bot give me a refund or send out the boots I actually ordered. Very disappointing.”

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Posted 5 years ago

“After I made a mistake with my ordering the wrong size. Sports Direct instructed me to return the boots and quickly sent me the correct size within 3 days brilliant.”

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Posted 5 years ago

“Good quality trainers, quick delivery too. Well priced”

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Posted 5 years ago

“You're asking for a review but I still haven't received my item? Or been told that it has been collected by the courier. I've received no information since confirmation that my order has been processed and that was a week ago.”

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Posted 5 years ago

“Prompt delivery of order - I am very pleased with the sports shoes”

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Posted 5 years ago

“Service is good and quick delivery”

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Posted 5 years ago

“Good product at a good price but awful customer service.”

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Posted 5 years ago

“Ordered 2xtshirts on a deal put in 2x large and gotone xxl as it changed when I came out the order not worth sending back as it was going to cost £5tosend back so wasn't happy as got it on deal to send back would of cost me £17 all in to send it back then order a new one then even more money. 🙄”

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Posted 5 years ago

“Love them so comfy”

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Posted 5 years ago

“Totally brilliant goods arrived very quickly all goods are excellent quality.Delivery driver nice and friendly”

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Posted 5 years ago

“Totally unacceptable service, I received the face mask in a sealed package, when I opened the package the security tag was still through the item. I explained this and was told I would have to return the item and the tag would be removed and the mask would be returned to me. I suggested that maybe first I get a New mask sent out to me and a refund of payment for the next day delivery charge . I received an email 3 days later saying another mask had been sent to me . 20 minutes later I received another email saying that there's no stock availability and I would not be receiving any thing . So now I am expecting a refund back to the card used for payment. Will I be using this service again - NO”

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Posted 5 years ago

“I would give 5 stars but returns are a nightmare. You have to arrange it yourself. If you use the recommended courier it's about 20% more expensive than, let's say via Hermes. I will not buy from there again”

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Posted 5 years ago

“J'ai reçu ma commande assez rapidement, les articles sont conformes”

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Posted 5 years ago

“Online purchase was straightforward and delivery process well communicated. Item arrived on time and was as described.”

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Posted 5 years ago

“I have not been disappointed with the things I bought from you anytime I have done that.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews