Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service!”

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Posted 5 years ago

“The shoes were nice and I found that it was worth it but I don't like that you have to pay aextra £4.99 just for delivery”

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Posted 5 years ago

“Excellent service, next day delivery, great price”

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Posted 5 years ago

“Ok sales experience all worked well prompt delivery”

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Posted 5 years ago

“Your services was fantastic and super excellent, keep it up. Regards Augustine Eghobor.”

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Posted 5 years ago

“I have yet to receive my trainers I have recieved my socks which were not supposed to be available till after March 11th”

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Posted 5 years ago

“Excellent service. Quick delivery”

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Posted 5 years ago

“All shoes were in great condition and came within reasonable timing.”

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Posted 5 years ago

“You sent me the wrong rug and a very mould headcollar. You have been helpful with the return details though.”

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Posted 5 years ago

“Thought that the jeans were standard but they turned out to be stretch denim which wasn't stated so not happy.”

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Posted 5 years ago

“Size and product as described...fast delivery.. excellent service. Thank you”

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Posted 5 years ago

“Still waiting for items I ordered nearly 2 weeks now. been charged for them, can’t get hold of anyone, sent an email no one replied. Will not be ordering again from this place again.”

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Posted 5 years ago

“Poor show I’m afraid”

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Posted 5 years ago

“Poor communication from customer services - initial responses was canned and did not answer my question at all - had to re-ask questions multiple times to get a human response, which was slow.”

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Posted 5 years ago

“Excellent service, was delivered earlier than they said it would.”

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Posted 5 years ago

“Paid for next day delivery and received items 4 days later. Of the 5 items that I ordered 3 of them had been previously opened/ used/ returned and their packaging shoddily put back together. One item out of 5 was damaged and needs to be returned. Contacting Sports Direct for information is very difficult. I received an email 2 days after sending one which didn’t resolve my issue. No refund will be given to me even though I paid £8 for next day delivery and didn’t receive my goods in this time frame. Tracking information for my items was sent out 24hrs after my items had been delivered. 3 emails later I still have not resolved the return of my fault goods. Really poor service in an age where it really cannot afford to be.”

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Posted 5 years ago

“Good service, good price,good selection. Speedy delivery.”

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Posted 5 years ago

“exactly as ordered and no complaints.”

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Posted 5 years ago

“The order I received to what i ordered was completely wrong. I ordered a Manchester United football shirt with no names or numbers on but what was sent to me was a printed shirt (most likely a return or deficient) with a random name on the back. This is totally unacceptable”

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Posted 5 years ago

“The walking shoes purchased were great value. They were despatched in a timely manner, arriving before the estimated delivery date. Above all I'm very satisfied.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews