Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yeah spot on very happy”

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Posted 5 years ago

“Super fast delivery!!!!”

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Posted 5 years ago

“Nice gesture of a free mug, shame it was broken when it arrived.”

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Posted 5 years ago

“Hi they are not good its to big for me I have send you back the trainers”

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Posted 5 years ago

“Your customers service are horrible. All the time they give you only typical answers which do not help”

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Posted 5 years ago

“Excellent product. Quick delivery. Thank you.”

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Posted 5 years ago

“Arrived early good service”

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Posted 5 years ago

“everything fits and i am happy”

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Posted 5 years ago

“My parcel still hasn’t arrived. I contacted customer service and was just sent a copy of the courier tracking details which I already had and there was no information about how to get my parcel. Not great service but I know it is not sports direct fault but the couriers but the courier says to contact the sender so I would appreciate this being followed up.”

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Posted 5 years ago

“Love my new purchase top quality jumper thanks”

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Posted 5 years ago

“I've found Sports Direct to be just that. Branded goods at reasonable prices. Ordering is easy even for the un-tech savvy like me. Communication good and delivery quick. Well done.”

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Posted 5 years ago

“Quick to take money good ,but still waiting to receive goods”

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Posted 5 years ago

“Ordered items was not good”

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Posted 5 years ago

“The shoe had a dirty mark on it. They are for running so I decided to keep them to avoid the hassle of return but I won’t use sports direct again.”

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Posted 5 years ago

“Easy to navigate through website and nice choice and quality”

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Posted 5 years ago

“After I pushed the button to purchase an item I realised that I ordered the wrong size!... I promptly emailed the helpline and they were pretty useless as to react to my issue, I was told they could not amend the order or cancel my order at the time!!!’ So my order was delivered so I got straight onto the task of ordering the correct size and OMG...... returning the item I had to pay for the return and print labels. Just never again on line with you guys.”

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Posted 5 years ago

“Finally I have found a pair of tracksuit trousers I can wear for work (as a PE teacher). Fantastic service and competitive prices from Sports Direct.”

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Posted 5 years ago

“Timely delivery with a good courier company that supports tracking. Well done guys!”

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Posted 5 years ago

“Never had any help with returning an order even through they sent wrong size. Not one off my emails was replied too.”

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Posted 5 years ago

“Perfect for my sons second pair of trainers he wears for school. Size 8 and he’s only 12 my sons feet are growing constantly these are cost effective for brand name trainers.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews