Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,555 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,555 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hermes were unable to. deliver my parcel for some reason and I am waiting to see what has gone wrong. I emailed your team on Wednesday and am still waiting for an update. I paid £4.95 postage so not very impressed.”

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Posted 5 years ago

“Great value ,good choice of products and very quick delivery thankyou”

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Posted 5 years ago

“Excellent... Does exactly what it says on the tin... Can't go wrong. Will definitely use again.”

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Posted 5 years ago

“Not impressed, ordered 2 pairs of walking shoes then received a mail hidden in plain sight among the usual sales fluff that said my order was being cancelled ! Apparently they are temporarily out of stock ? How does that work when your electronic stock control should show how many you have and they were showing as available when I purchased them on the website? Not only that, no mention was made of a refund !”

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Posted 5 years ago

“I have had to buy online as when I have been in store, there have been hardly any trainers to try on that I liked in my size (size 2) I therefore bought 3 pairs online and only one pair is suitable. The other 2 pairs didn't look good on me and I will be returning them. It will be expensive to send them back so I'll have to return them for a refund in store. I hope the store will accept that.”

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Posted 5 years ago

“Easy to use, good selection and products. Arrived safely and quickly”

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Posted 5 years ago

“Simple to order”

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Posted 5 years ago

“Ordered clothes for my son, sizing very good and delivery was quick. Very pleased.”

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Posted 5 years ago

“Hello, my name is Igor, I'm from Russia. I want to share with you my opinion about your store. Your store is excellent, with high-quality products at pleasant prices. But unfortunately, I am not satisfied with the work of your site. The same error always occurs when placing an order. For example, if you select six products, you can place an order and deliver to Russia, but if you add a seventh product, the message "no delivery to your country" appears. Why there is such an error, I do not understand, it is not related to the price or product, just apparently there is some restriction that I do not know about or could not find information on your site. I can attach screenshots as an example. Please help me to understand what is the cause of this problem. Sincerely, Igor.”

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Posted 5 years ago

“product received within given time, and product is good”

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Posted 5 years ago

“The 2Gilet body warmers was perfect”

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Posted 5 years ago

“Brilliant service and quality I always shop at sports direct”

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Posted 5 years ago

“All OK, fast delivery.”

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Posted 5 years ago

“Was delivered on time,and told us information all the time and the journey all the time”

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Posted 5 years ago

“These trainers are a accurate fit delivery was great earlier than expected very pleased with purchase”

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Posted 5 years ago

“Clothes fitted perfect and very quick delivery next day”

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Posted 5 years ago

“Terrible, not only were the shoes different sizes, they were completely different shoes. I also had to pay £11.00 postage myself to send them back. Will not be ordering from you again!”

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Posted 5 years ago

“Fast delivery. brilliant clothing and trainers ,Great prices , will use again xx”

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Posted 5 years ago

“This company needs to work on its customer service and not as is so blatantly obvious,to extricate more money out of the customer and into the till. I personally believe that the company's current ethos will be their demise,they do not deserve a place in retail with their glaringly obvious failings.”

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Posted 5 years ago

“Online service is good but the retail assistances aren't cordial and cooperative.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,555 reviews