Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

Visit Website

Write Your review

Tell us how Sports Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service have used a few times for gym stuff and everything came and in good time”

Helpful Report

Posted 5 years ago

“Quick delivery”

Helpful Report

Posted 5 years ago

“Disappointing to find that my click and collect item wasn't ready 2 hours after it had been ordered. However, the assistant went off and got it out of it's cabinet. Unfortunately some staff members not wearing face coverings in the store. Very poor. Demonstrates lack of concern for their customers.”

Helpful Report

Posted 5 years ago

“Ordered online, and collected from a store. No problems, staff in shop where very helpful. I have ordered again.”

Helpful Report

Posted 5 years ago

“Easy to order and really fast delivery Great service”

Helpful Report

Posted 5 years ago

“Shocking service, paid for next day and it arrived 5 days later!!”

Helpful Report

Posted 5 years ago

“Ordered a table tennis table top, due for delivery on 28th May, on 28th it was at the delivery depot ready for despatch that day, on 31st it was damaged advised by XDP courier’s app. I emailed sports direct on 31st may and still no reply as to if I will receive another table tennis top or a refund! No contact from sports direct what do ever until I completed my review on trust pilot to which there was an instant response to say a an experienced customer service agent is already looking in to this, to which I still haven’t been contacted by sports direct, hense the reason to post another disappointed review here in the hope someone may email or call me! Very disappointed as this is a present for my Sons Birthday and I don’t know if and even when my Donnay table tennis top will arrive!”

Helpful Report

Posted 5 years ago

“Was very unhappy with the delivery.. The parcel was delivered in two packages. Both times it was left outside of the wrong house number. It was unnecessary stress to trace the parcels. I did complain, up to now no one has responded. Poor customer service”

Helpful Report

Posted 5 years ago

“I’m like sport direct”

Helpful Report

Posted 5 years ago

“Great delivery service, top quality trainers.”

Helpful Report

Posted 5 years ago

“Hermes were unable to. deliver my parcel for some reason and I am waiting to see what has gone wrong. I emailed your team on Wednesday and am still waiting for an update. I paid £4.95 postage so not very impressed.”

Helpful Report

Posted 5 years ago

“Great value ,good choice of products and very quick delivery thankyou”

Helpful Report

Posted 5 years ago

“Excellent... Does exactly what it says on the tin... Can't go wrong. Will definitely use again.”

Helpful Report

Posted 5 years ago

“Not impressed, ordered 2 pairs of walking shoes then received a mail hidden in plain sight among the usual sales fluff that said my order was being cancelled ! Apparently they are temporarily out of stock ? How does that work when your electronic stock control should show how many you have and they were showing as available when I purchased them on the website? Not only that, no mention was made of a refund !”

Helpful Report

Posted 5 years ago

“I have had to buy online as when I have been in store, there have been hardly any trainers to try on that I liked in my size (size 2) I therefore bought 3 pairs online and only one pair is suitable. The other 2 pairs didn't look good on me and I will be returning them. It will be expensive to send them back so I'll have to return them for a refund in store. I hope the store will accept that.”

Helpful Report

Posted 5 years ago

“Easy to use, good selection and products. Arrived safely and quickly”

Helpful Report

Posted 5 years ago

“Simple to order”

Helpful Report

Posted 5 years ago

“Ordered clothes for my son, sizing very good and delivery was quick. Very pleased.”

Helpful Report

Posted 5 years ago

“Hello, my name is Igor, I'm from Russia. I want to share with you my opinion about your store. Your store is excellent, with high-quality products at pleasant prices. But unfortunately, I am not satisfied with the work of your site. The same error always occurs when placing an order. For example, if you select six products, you can place an order and deliver to Russia, but if you add a seventh product, the message "no delivery to your country" appears. Why there is such an error, I do not understand, it is not related to the price or product, just apparently there is some restriction that I do not know about or could not find information on your site. I can attach screenshots as an example. Please help me to understand what is the cause of this problem. Sincerely, Igor.”

Helpful Report

Posted 5 years ago

“product received within given time, and product is good”

Helpful Report

Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews