Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,555 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,555 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't end up with my delivery as my hernes ignored my delivery preference 3 times and sent it back. Now I have to wait 14 days for a refund.”

Helpful Report

Posted 5 years ago

“An item was missing from my order when delivered. Customer service were excellent in dealing with issue, both quickly and politely. All items purchased were as good as expected”

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Posted 5 years ago

“Paid 9.99 for next day delivery which I did not receive. Also trainers were not a good quality and have returned. Went into local store to ask for assistance with return or possible exchange but no help was given. Very disappointed.”

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Posted 5 years ago

“Awesome dealing with Sports Direct”

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Posted 5 years ago

“A serious customer experience update is needed! I purchased a pair of rugby boots and paid for next day delivery as I needed them for a training session at the end of the week. They arrived a day late in a broken box with no lining or protection inside. I tried them on and they did not fit despite ordering a size up as recommended. I needed the boots that evening so I went to sports direct store and bought a new pair of different boots in the correct size, thinking I could bring the other ones back the following day. When I went to return the incorrect boots I was told that they could not offer in store refunds and I would have to pay for new packaging and return postage costs or they could offer me a credit note. The problem was I had already purchased a second pair of boots to compare the sizes and I could not put the credit against a purchase I had already made so now I have 2 pairs of boots, 1 that I don't want and I have made 3 trips to the store after paying for next day delivery. Not a great customer experience at all...”

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Posted 5 years ago

“Reliable and always delivered on time.”

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Posted 5 years ago

“Products fine, as advertised. I ordered four items but they were sent in two different deliveries. Why? Send them all together and reduce your carbon footprint.”

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Posted 5 years ago

“Very efficient”

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Posted 5 years ago

“Good range of clothing, however larger sizes for ladies would be appreciated. Quick and easy to order online and prompt delivery. Thank you.”

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Posted 5 years ago

“Fab..Really happy”

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Posted 5 years ago

“Excellent service quick delivery would use again”

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Posted 5 years ago

“All good. My order arrived 2 days earlier ghan scheduledand l am very happy with the items. Shame that tou cannot use the e vouchers instore.”

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Posted 5 years ago

“incorrect size shipped, have to return at my own costs which have increased since brexit :-(”

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Posted 5 years ago

“Nike shoes size chart is wrong by almost 1 inch! Had to returned for a exchange and that cost me a extra £7 in postage.”

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Posted 5 years ago

“Great items. Fast delivery, but high delivery payment for small order.”

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Posted 5 years ago

“Amazing and thanks for my mug”

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Posted 5 years ago

“Sent wrong size, the return is more expensive then the shoe.”

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Posted 5 years ago

“One of the best places to shop. It’s always been a great experience.”

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Posted 5 years ago

“Cricket bat great and very much liked by my grandson. Arrived very quickly via Hermes.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,555 reviews