Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,485 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 25th January 2026

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only 1 item sent and no update on rest of order yet said everything would be here. Tried contact live chat and obviously a robot as wouldn’t answer any questions”

Helpful Report

Posted 4 years ago

“Great service and responds. Thumbs up.”

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Posted 4 years ago

“Hi I’m wondering if you could help me we got these shoes a week ago from yous I’ve just had a phone call from school to say that the shoes has broke now surely it shouldn’t of happened this quick to a pair of shoes I’m just abit stuck due to not been able to return these to you or go to shop as I have been advised to still shield due to medical issues and now my daughter has no shoes now for school at this hard time hope you can really help me with this issue”

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Posted 4 years ago

“I need to retun severas items. Small size it is far to big.”

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Posted 4 years ago

“I returned a few items he to incorrect sizes and I’m waiting for the new sizes to be sent, disappointed that I had to pay for return postage. But love how cheap sports direct are”

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Posted 4 years ago

“Item was completely mis-described on website. Don't see why online purchases can't be returned via stores. Had to be very persistent in getting a reply-paid returns label. Won't be shopping at SD again.”

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Posted 4 years ago

“Have to pay for postage no matter how much you spend, compared to other online retailers this is not comparable service for online deliveries. Have to pay for postage for returns, store does not accept returns for refund, only exchange or credit note… again poor service compared to others. So if I can get same product elsewhere in future I will, SportsDirect is a last resort! Done store collection for 2nd order & didn’t get £5 voucher as it states!!??”

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Posted 4 years ago

“Love shopping with sports direct & was easy to do so online also. Straight forward & excellent service”

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Posted 4 years ago

“My item came on time wonderful but they left it out side exposed on my do step without any coverage”

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Posted 4 years ago

“I returned online goods to a store and got a credit note.bought a hoodie online which was good”

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Posted 4 years ago

“Cannot write a review as my item has still not been delivered one week after being despatched by Sports Direct. Not happy with Hermes!”

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Posted 4 years ago

“Easy to use website and products as described.”

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Posted 4 years ago

“Prefer to shop online as the stores don't seem to have the stock. OK unusual times. No problem with returning items so overall very good service. Happy days I will shop with you again. Happy happy happy.”

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Posted 4 years ago

“CD Shopping made easy”

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Posted 4 years ago

“Sport direct should do a free delivery”

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Posted 4 years ago

“Product arrived really quickly. Very pleased would definitely purchase from Sports direct again.”

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Posted 4 years ago

“Did not get an alert that it had been delivered”

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Posted 4 years ago

“Was really fast service and easy to use. Will definitely be using it again.”

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Posted 4 years ago

“Had what I wanted in stock, arrived within 48 hours, excellent service.”

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Posted 4 years ago

“Exactly what I wanted delivered a day early”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,485 reviews