Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,433 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 18th September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website was easy to navigate and order from. Item arrived very quickly, well packaged and as described. I would definitely order again.”

Helpful Report

Posted 4 years ago

“I will never order from them again. They managed to lose my order three times in transit. Customer service is long winded so had to spend a lot of time trying to contact them. After this they just cancelled my order even though I told them I wanted it delivered The worst customer service I have ever come across”

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Posted 4 years ago

“I went early so not many people about. Found exactly what I wanted after asking help from very helpful members of staff.”

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Posted 4 years ago

“Ordered and delivered as promised, good quality and excellent price.”

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Posted 4 years ago

“Easy to order and promt delivery, also return for exchange was all done within 5 working days. Brilliant service, thank you.”

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Posted 4 years ago

“My order got lost in transit, eventually received a refund after I chased it up. Disappointed as the items were no longer in stock when I tried to re order hence the low score.”

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Posted 4 years ago

“Fast efficient would use age just as quick as Amazon so no contestants”

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Posted 4 years ago

“Not for me - looked like slim line trousers but were so old fashioned that I did not wear them but went to a good cause, the charity shop.”

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Posted 4 years ago

“Very quick & efficient service & delivery of my purchase.”

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Posted 4 years ago

“Very fast delivery”

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Posted 4 years ago

“Excellent service and very good delivery times.”

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Posted 4 years ago

“Trainers are nice comtable delivered earlier than they were supposed to be”

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Posted 4 years ago

“The trainers came in a damaged box, one shoe wasn’t even in the box but lose in the bag. I wouldn’t usually be too bothered but this was a gift. I was unable to find a contact number for customer service, the store refused to swap the box and the contact form did not fit with my query.”

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Posted 4 years ago

“Date of delivery was 3 days after and no response to my emails not happy”

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Posted 4 years ago

“No stock in a big shop! Had to order online and pay extra for delivery. Not impressed at all. Delivery was late also.”

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Posted 4 years ago

“You have my money but I still do not have my order. No one cares, I can’t get my money back or for you to tell me where my order is. Read the ongoing email saga since I placed the order. I wish I hadn’t.”

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Posted 4 years ago

“Easy to use website good choice and good value for money ...delivery excellent”

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Posted 4 years ago

“I placed my order on Saturday 15 May and paid for next day delivery £7.99 and my stuff didn't come??? Until Monday 17th. Please can you refund me the delivery charge?”

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Posted 4 years ago

“Item arrived 3 days early so can’t complain. Well done all round.”

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Posted 4 years ago

“It was simple to order and receive the goods but if the shop gives the invoice to the business costumers will be great.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,433 reviews