Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Processed my order incorrectly was unable to amend it so was sent wrong size .”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“All right ... TOP”

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Posted 5 years ago

“Amazingly quick delivery - order was exactly as expected, and arrived within 48hrs.”

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Posted 5 years ago

“Delivery was faster than initially planned, which is very good. Products are as expected. Nothing but the best.”

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Posted 5 years ago

“Hello, It was a birthday gift from my girlfriend. It was a very fast delivery and I'm happy with your service. I love the shoe as well. Thanks to my girlfriend and to you too 😊😊”

Sports Direct 5 star review on 30th May 2021

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Posted 5 years ago

“I paid £7.99 for next day delivery and it didn’t arrive the next day! Item was fine though, no fault there.”

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Posted 5 years ago

“The customer service I have had from various staff via the web chat have all been helpful. However they have been let down by the incompetence of the delivery service Hermes. I ordered a pair of trainers 3 weeks ago, two parcels have been lost and I am yet to receive either my trainers of a refund. Unfortunately this will be the stand out memories of me dealing with Sports Direct.”

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Posted 5 years ago

“The product received was good quality - karrmor running shoes. However, I believe that I should not be paying the post if ordering shoes to collect in the shop. That is ridiculous. Besides, Sports Direct staff not very attentive nor it is very polite or seem to be care of what they do. It is service rating rather than a product rating this time.”

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Posted 5 years ago

“the delivery was alright but some of their clothes weren’t matching the size”

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Posted 5 years ago

“Great process from start to finish. I was kept informed right up to my doorbell ringing with my delivery. Thank you, you made me happy with my order and my husband extremely happy with the surprise mug that came with my order, thanks again. Dianne”

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Posted 5 years ago

“I ordered a football jersey. Shipping arrived earlier than expected (I am also writing from Italy) and in great conditions. Really nice product, I didn’t expect it. Perhaps too high shipping cost.”

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Posted 5 years ago

“Excellent service very happy with the Reebok trainers I purchased speedy delivery”

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Posted 5 years ago

“Ordered my trainers over a week ago for next day delivery and they still havnt turned up. Impossible to get an answer out of sports direct. Web chat is useless. Just keep telling me that you are aware of the problem. Just want my trainers. Not good at all. Won’t use you again.”

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Posted 5 years ago

“5-7 day delivery ordered on the 3rd delivered wrong goods on the 20th! Won't credit or resend until they get the wrong goods back.”

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Posted 5 years ago

“I ordered 3 items, I was very precise in choosing sizes, however the order went through and the sizes changed and there was no way even after a few minutes to change the order. This left me with no option to return at my cost for refund or exchange. I won't be ordering again.”

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Posted 5 years ago

“Placed an order over a week ago for trainers and a vest top. Received an email a week ago telling me you’ve taken the money for the shoes and I would hear shortly when the items are in store. I’m still waiting. No update or reason for delay. Very disappointed with the service.”

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Posted 5 years ago

“Correct toegekomen”

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Posted 5 years ago

“Tracked Parcel was out for delivery last Friday. Tried sending you an email several times but they are being rejected. Email Address given to me by Elgin branch so what is problem? Not a happy bunny!”

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Posted 5 years ago

“Purchased a pair of shoes for my son online. Had to pay £4.99 for collection in store which doesn't make sense, so I arranged for delivery to home address which was the same £4.99 postage. The shoes did not fit so had to return. A free return postage label was not included despite having already paid £4.99 for delivery. I then had to pay a further £3.20 postage to return the shoes as the purchase was made online and they DO NOT accept online purchases to be returned to store!?? An overall postage cost of £8.19 and we still don't have any shoes!!! I will not be ordering online from Sportsdirect a very poor service.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews