Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,433 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 18th September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some weights paying a high delivery cost for prompt delivery. I was subsequently informed that most of the weights that I paid for were not actually in stock. I tried to amend my order as it was not worth paying the high delivery cost for a small amount of weight. Their customer service did not respond to my request, instead replying with generic presumably automatically generated responses. They then sent me a fraction of my order at the full cost, despite my request for them not to. They have now been completely unresponsive in my follow-up attempts to contact them and fix the situation.”

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Posted 4 years ago

“Items arrived very quickly and very happy with my purchase.”

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Posted 4 years ago

“As advertised, perfect delivery”

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Posted 4 years ago

“Quick despatch, good communication, very happy with service and trainers”

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Posted 4 years ago

“Excellent, came quickly”

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Posted 4 years ago

“The service is shockingly bad. My order is still pending over one month later. No one is updating me. I have asked for a refund due to the delay, but Sportsdirect have ignored this preferring to steal my money from me. Unbelievable. Shocking. Deplorable behaviour!”

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Posted 4 years ago

“Great value for money. Delivery didn’t take long either.”

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Posted 4 years ago

“Delivery and everything was good. Just a jumper that needs sending back as there is a rip in it. Otherwise all good. Thank you”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“All good. Delivery there on time. Shame that its chargeable that trainers are delivered to store when its a sports shop!!”

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Posted 4 years ago

“Not worth the money.”

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Posted 4 years ago

“This is the second time I've tried to buy dumbells from Sports Direct and this time it was successful, the first time my order was lost and it tooks ages to finally get someone at Sports Direct to communicate. It's impossible to talk to anyone, and only finally got through to someone after a couple of weeks via Facebook Messenger. The weights I bought are great, although the packaging was terrible and the weights have knocked into each other in transit and chipped little bits off the metal.”

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Posted 4 years ago

“Had to order and pay for next day delivery online because the store do not answer the phone to check stock. Great for the items I needed as I struggled to get some of them in the size elsewhere. Parcel arrived on time but god knows how old the stock is. One item had a wet/mouldy label and smelt of damp and mould so no idea how they are being stored but not great receiving new items in that condition. Item has been washed but the smell is still present. Probably going to have to be binned as mould can be hard to get out.”

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Posted 4 years ago

“Hey Cathy Wells sane think happened to me totally disgusting way to treat paying customers is this how mr Ashley can afford to fund Newcastle utd pay your money and don't get the goods give my money to one of your players I'm sure they need it or you have it Mike on me”

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Posted 4 years ago

“Trainers are fine but returns lunatics and frankly paying for postage for item over £50 equally bad - back to Amazon free postage and free returns”

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Posted 4 years ago

“Website very easy to navigate and a great selection of goods in stock. Quick service and I was very pleased with service.”

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Posted 4 years ago

“Fast delivery and good service 👌”

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Posted 4 years ago

“Great product and good service”

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Posted 4 years ago

“My parcel was never delivered and customer services refuse to do anything about it. Absolutely appalling. I have been charged £66.99 and have nothing to show for it! The trainers and sportswear I ordered were supposed to be delivered on a day when I was in the house all day and yet I did not receive any such delivery. Sports Direct have provided no evidence of the parcel being delivered and have just taken my money and refused to do any more. I will NEVER shop from them again and strongly advise you to avoid them at all costs.”

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Posted 4 years ago

“Placed my order and when it arrived had an item missing and took about 4 emails to be told it was packed in my parcel and then told it was out of stock.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,433 reviews