Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,474 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,474 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

Visit Website

Write Your review

Tell us how Sports Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sports Direct 1 star review on 6th December 2025

556

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the packaging was badly damaged and the trainers were obviously returns that hadn't been checked or repackaged properly..bit poor as not cheap.”

Helpful Report

Posted 4 years ago

“Website was easy to navigate and order from. Item arrived very quickly, well packaged and as described. I would definitely order again.”

Helpful Report

Posted 4 years ago

“I will never order from them again. They managed to lose my order three times in transit. Customer service is long winded so had to spend a lot of time trying to contact them. After this they just cancelled my order even though I told them I wanted it delivered The worst customer service I have ever come across”

Helpful Report

Posted 4 years ago

“I went early so not many people about. Found exactly what I wanted after asking help from very helpful members of staff.”

Helpful Report

Posted 4 years ago

“Ordered and delivered as promised, good quality and excellent price.”

Helpful Report

Posted 4 years ago

“Easy to order and promt delivery, also return for exchange was all done within 5 working days. Brilliant service, thank you.”

Helpful Report

Posted 4 years ago

“My order got lost in transit, eventually received a refund after I chased it up. Disappointed as the items were no longer in stock when I tried to re order hence the low score.”

Helpful Report

Posted 4 years ago

“Fast efficient would use age just as quick as Amazon so no contestants”

Helpful Report

Posted 4 years ago

“Not for me - looked like slim line trousers but were so old fashioned that I did not wear them but went to a good cause, the charity shop.”

Helpful Report

Posted 4 years ago

“Very quick & efficient service & delivery of my purchase.”

Helpful Report

Posted 4 years ago

“Very fast delivery”

Helpful Report

Posted 4 years ago

“Excellent service and very good delivery times.”

Helpful Report

Posted 4 years ago

“Trainers are nice comtable delivered earlier than they were supposed to be”

Helpful Report

Posted 4 years ago

“The trainers came in a damaged box, one shoe wasn’t even in the box but lose in the bag. I wouldn’t usually be too bothered but this was a gift. I was unable to find a contact number for customer service, the store refused to swap the box and the contact form did not fit with my query.”

Helpful Report

Posted 4 years ago

“Date of delivery was 3 days after and no response to my emails not happy”

Helpful Report

Posted 4 years ago

“No stock in a big shop! Had to order online and pay extra for delivery. Not impressed at all. Delivery was late also.”

Helpful Report

Posted 4 years ago

“You have my money but I still do not have my order. No one cares, I can’t get my money back or for you to tell me where my order is. Read the ongoing email saga since I placed the order. I wish I hadn’t.”

Helpful Report

Posted 4 years ago

“Easy to use website good choice and good value for money ...delivery excellent”

Helpful Report

Posted 4 years ago

“I placed my order on Saturday 15 May and paid for next day delivery £7.99 and my stuff didn't come??? Until Monday 17th. Please can you refund me the delivery charge?”

Helpful Report

Posted 4 years ago

“Item arrived 3 days early so can’t complain. Well done all round.”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,474 reviews