Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,485 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 25th January 2026

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy website to use + order arrived quickly + well packaged, was kept informed of orders progress from start to finish”

Helpful Report

Posted 4 years ago

“Order lost in system. Had to chase several time. Terrible feedback. Money returned. Thought order was cancelled. Money then retook out of bank which put my in a minus. Would not use ever again”

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Posted 4 years ago

“Quickly provided - good quality”

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Posted 4 years ago

“Top quality product and speedy delivery, thanks !”

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Posted 4 years ago

“Ordered size 8 footballs boots twice, both times a size 7 arrived.”

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Posted 4 years ago

“The walking boots ordered are very good, the star rating refers to the service. I ordered a pair of boots and immediately realised that I had ordered the wrong size. Even though it was literally s minute later Sports Direct would not allow me to change the order, instead I had to wait for the incorrect size to arrive and then spend £5 sending them back. Ludicrous.”

Helpful Report

Posted 4 years ago

“The item ordered did not arrive on the day that was confirmed to me, and ever since I have been bombarded every day throughout the day with unsolicited emails. I have had to "block the sender" so their constant, relentless emails are redirected to a quarantine email box”

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Posted 4 years ago

“Product was very good but I thought having to order it myself online as it wasn’t available in store rather than you guys ordering it in for me kind of blurred the customer/retailer lines a little. Am I classed as staff now and if so when do I get paid?”

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Posted 4 years ago

“It was a confusing and laborious process to return a poor fitting pair of shoes. I purchased them on line. Took them back to a store. Did not find a better size, discovered that I could not get a refund but needed to accept a voucher, couldn't figure out how to use it online after I found an alternate pair of shoes, went back to the store, the clerk was helpful, found out I would have to pay in order to get the proper size brought into the store, which I did ...now paid out 2x4.99 .... Had the shoes delivered to the store ... Will not be returning to sports direct ever!”

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Posted 4 years ago

“Fantastic service, goods were faulty returned and received refund promptly excellent service”

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Posted 4 years ago

“Fantastic. I'm a very happy customer.”

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Posted 4 years ago

“I wasn’t sure about placing an order after reading the bad reviews but it arrived the next day as promised and on time. Can’t fault that!”

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Posted 4 years ago

“I ordered some weights paying a high delivery cost for prompt delivery. I was subsequently informed that most of the weights that I paid for were not actually in stock. I tried to amend my order as it was not worth paying the high delivery cost for a small amount of weight. Their customer service did not respond to my request, instead replying with generic presumably automatically generated responses. They then sent me a fraction of my order at the full cost, despite my request for them not to. They have now been completely unresponsive in my follow-up attempts to contact them and fix the situation.”

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Posted 4 years ago

“Items arrived very quickly and very happy with my purchase.”

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Posted 4 years ago

“As advertised, perfect delivery”

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Posted 4 years ago

“Quick despatch, good communication, very happy with service and trainers”

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Posted 4 years ago

“Excellent, came quickly”

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Posted 4 years ago

“The service is shockingly bad. My order is still pending over one month later. No one is updating me. I have asked for a refund due to the delay, but Sportsdirect have ignored this preferring to steal my money from me. Unbelievable. Shocking. Deplorable behaviour!”

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Posted 4 years ago

“Great value for money. Delivery didn’t take long either.”

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Posted 4 years ago

“Delivery and everything was good. Just a jumper that needs sending back as there is a rip in it. Otherwise all good. Thank you”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,485 reviews