Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two pairs of walking boots (same boot just different sizes), they weren’t available in store. Thinking I wd try them on and keep the pair that was the best fit. Couldn’t return the one pair for refund, only credit note. WONT ORDER ANYTHING ON LINE AGAIN”

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Posted 5 years ago

“I shop a lot online and have become accustomed to great delivery and returns procedure. Sports direct postage cost is quite expensive compared to others and they also charge returns postage. I will be reluctant to purchase from their online store again.”

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Posted 5 years ago

“Postage is too slow.”

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Posted 5 years ago

“Only part of order delivered, you can not physically contact anybody to discuss missing item (which was a heavy piece of sports equipment over four feet long) you just get messed about and fobbed off, I wouldn't use them again, very poor service ☹☹☹”

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Posted 5 years ago

“First class service. Order was split into 2 deliveries but this was well communicated.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“I ordered or next day delivery and paid extra then received after 2 days.”

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Posted 5 years ago

“best sports shop in town always plenty of bargains to be had.”

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Posted 5 years ago

“Very good service and very helpful when had a problem with delivery”

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Posted 5 years ago

“Horrible. Ordered a jersey and can’t even get a straight answer on where my order is.”

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Posted 5 years ago

“I was impressed with the speed with which my order was processed and delivered.”

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Posted 5 years ago

“Good prompt service they deliver on time”

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Posted 5 years ago

“Next day delivery not on time. No refund of postage and response to phonecall from a manager still awaited a week later. I will never shop in Sports Direct again.”

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Posted 5 years ago

“Great product and delivery time”

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Posted 5 years ago

“Friendly use app Product match with picture Big variety Good prices”

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Posted 5 years ago

“I ordered in a Saturday and was impressed by the offer of next day delivery-on a Sunday! Paid extra but the delivery didn’t come. I complained only to be told we don’t deliver Sundays but I had been sent an order acknowledgment they did. Monday came and went - still no delivery. Who knows when it will arrive? No apology-no offer of returning the postage. Customer service?? What a joke”

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Posted 5 years ago

“It was great shopping with you 👍I had a slight doubt about the size of the Karrimore shoes,but they fit perfect!"True to size"!I will be wearing them in the mountains here throughout the summer,and if you drop me a line come the end of September,I will gladly give you a report about the quality!Thanks,Frank”

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Posted 5 years ago

“Delivery was prompt but no returns bag.”

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Posted 5 years ago

“Thank You Very Much !”

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Posted 5 years ago

“Excellent trainers good fit and super fast delivery”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews