Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,433 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 18th September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was disappointed the shies were tight and it cost me £ 4.60 to return them R Mail Signed Why don’t Sports direct supply a free Returns label? Or drop off facility ?”

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Posted 4 years ago

“My parcel has gone missing and sports direct have done nothing to help”

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Posted 4 years ago

“Quick dispatch and easy returns Thanks”

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Posted 4 years ago

“Customer Service and returns policy is appalling throughout the SD chain. If you must purchase from this unethical store, 1. Pay via credit card 2. If a return and refund is not forthcoming, get the store manager to explain why on the back of the purchase receipt also stating the name of the manager, 3. Request a refund dispute with your credit card company and let them deal with SD on your behalf. This shocking policy needs to change.”

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Posted 4 years ago

“very pleased with my purches of new trainers fast servis with me within 2 days”

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Posted 4 years ago

“It was easy to order and it arrived in good time. Great service.”

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Posted 4 years ago

“Very happy with my purchase”

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Posted 4 years ago

“Great trainers, really comfortable. Exceptionally speedy delivery”

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Posted 4 years ago

“Great products Great price to Fast Delivery Whats not to Like Will Shop Again Soon”

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Posted 4 years ago

“Superb quality and service . I thoroughly enjoy shopping with Sports Direct online due to the very professional service they provide .”

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Posted 4 years ago

“Excellent prices and quick delivery. I was very happy with my purchase and will definitely order online again”

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Posted 4 years ago

“very fast delivery, items fit perfectly. Good value for money.”

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Posted 4 years ago

“Still waiting for a response after my parcels arrived with missing items & opened items. Keep getting emails replying to my messages asking me to state the same info again and again, with no resolution. terrible service.”

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Posted 4 years ago

“Communication has been fabulous. Excellent service from ordering to delivery. Thank you.”

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Posted 4 years ago

“NICE...BUT...ITEM SHOULD BE BUBBLE OR PAPER WRAPPED IN THE BOX.”

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Posted 4 years ago

“Parfait, j'ai enfin reçu de vraies sandales de randonnée confortables.”

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Posted 4 years ago

“Nice products and fast delivery outside UK”

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Posted 4 years ago

“Only received 1 of my items where are the rest?”

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Posted 4 years ago

“The delivery driver was very good put the goods in a safe place put the catch over the gate not many delivery drivers Do that he was very good”

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Posted 4 years ago

“Went for running trainers for me and the wife, was served by Phil who was excellent and very knowledgeable, helped us on the treadmill test and to select the right trainers, nothing was too much trouble, well done Phil!”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,433 reviews