Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,433 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 18th September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You didn’t have an item that I ordered that was on promotion so I asked to cancel my order but was told unable to amend order even though it wasn’t me that was amending the order it was sports direct! I got the email saying product not available and straight after the email saying order on the way! Also I never would have paid £4.99 delivery if I new all items weren’t available. I also ordered a size 2-3 rubber ring for my child and it no where near fits him and he’s a skinny child it doesn’t even fit my baby! But it would cost me more than the item to return and I’m unable to return in store so not very impressed at all! Will not shop here again!”

Helpful Report

Posted 4 years ago

“Great products at great prices. The problem is shipment using Hermes. My product was delivered broken due to Hermes delivery tossing it over my gate.”

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Posted 4 years ago

“Not happy with delivery & returns as I had to pay No Free options to click & collect am very disappointed!”

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Posted 4 years ago

“Really poor service....paid for next day delivery and two weeks later still waiting. After following up a few days after the order apparently the courier had ‘lost’ the order and I can’t get a refund until an investigation is undertaken. Terrible customer service.... no delivery no refund and it’s nothing to do with me.”

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Posted 4 years ago

“100% satisfied”

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Posted 4 years ago

“A very fast and excellent service.”

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Posted 4 years ago

“Great service, even though there was an item missing from my order once contacted the item was sent to me in a day or two, great teamwork.”

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Posted 4 years ago

“Received my order as requested. I was impressed with the delivery time.”

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Posted 4 years ago

“Good design fits well will buy another hat again love the colour”

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Posted 4 years ago

“Quick and efficient with shipping and ordering/delivery. Not keen on the £5 delivery everytime and the £5 to send back if something wrong.”

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Posted 4 years ago

“Fast. Both online and in store.”

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Posted 4 years ago

“Very good . Arrived on time . No messing .”

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Posted 4 years ago

“Very Good and always deliver”

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Posted 4 years ago

“Hello! I have to inform you I got wrong item. I am asking you how can I return the item for free. I am from Slovenia and it seem rediculus to pay shipment again. Best regards, Tina”

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Posted 4 years ago

“Quick, efficient service, product exactly what I needed, good value for money.”

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Posted 4 years ago

“J'aime beaucoup sport direct. Com les prix très intéressants et les services sont de qualité et merci à toutes l'équipe”

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Posted 4 years ago

“Exchanged for a bigger size. Very quick and kept well Informed.”

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Posted 4 years ago

“Very fast & trouble free service”

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Posted 4 years ago

“I payed £7.99 for nest day delivery then finally arrived 6 days later when not needed. Spoke on chat to get my £7.99 refunded to be told I can have free delivery on my next order. So basically I have to buy something to get what I'm owed”

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Posted 4 years ago

“I haven’t received my item. And the tracking is not working. Awful service”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,433 reviews