Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,474 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,474 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 6th December 2025

556

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcel came really quickly. The dress and trainers were just what I wanted and fitted well.”

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Posted 4 years ago

“Was disappointed the shies were tight and it cost me £ 4.60 to return them R Mail Signed Why don’t Sports direct supply a free Returns label? Or drop off facility ?”

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Posted 4 years ago

“My parcel has gone missing and sports direct have done nothing to help”

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Posted 4 years ago

“Quick dispatch and easy returns Thanks”

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Posted 4 years ago

“Customer Service and returns policy is appalling throughout the SD chain. If you must purchase from this unethical store, 1. Pay via credit card 2. If a return and refund is not forthcoming, get the store manager to explain why on the back of the purchase receipt also stating the name of the manager, 3. Request a refund dispute with your credit card company and let them deal with SD on your behalf. This shocking policy needs to change.”

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Posted 4 years ago

“very pleased with my purches of new trainers fast servis with me within 2 days”

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Posted 4 years ago

“It was easy to order and it arrived in good time. Great service.”

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Posted 4 years ago

“Very happy with my purchase”

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Posted 4 years ago

“Great trainers, really comfortable. Exceptionally speedy delivery”

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Posted 4 years ago

“Great products Great price to Fast Delivery Whats not to Like Will Shop Again Soon”

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Posted 4 years ago

“Superb quality and service . I thoroughly enjoy shopping with Sports Direct online due to the very professional service they provide .”

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Posted 4 years ago

“Excellent prices and quick delivery. I was very happy with my purchase and will definitely order online again”

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Posted 4 years ago

“very fast delivery, items fit perfectly. Good value for money.”

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Posted 4 years ago

“Still waiting for a response after my parcels arrived with missing items & opened items. Keep getting emails replying to my messages asking me to state the same info again and again, with no resolution. terrible service.”

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Posted 4 years ago

“Communication has been fabulous. Excellent service from ordering to delivery. Thank you.”

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Posted 4 years ago

“NICE...BUT...ITEM SHOULD BE BUBBLE OR PAPER WRAPPED IN THE BOX.”

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Posted 4 years ago

“Parfait, j'ai enfin reçu de vraies sandales de randonnée confortables.”

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Posted 4 years ago

“Nice products and fast delivery outside UK”

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Posted 4 years ago

“Only received 1 of my items where are the rest?”

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Posted 4 years ago

“The delivery driver was very good put the goods in a safe place put the catch over the gate not many delivery drivers Do that he was very good”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,474 reviews