Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,433 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 18th September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrote 2 emails after returning an item for a bigger size and they sent me the same size back after returning said items at the cost of £17 recorded no one has even emailed me back shocking.”

Helpful Report

Posted 4 years ago

“Very disappointed to fund that we had to pay for returns which cost the price of a pair of jeans. No option to return through a shop”

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Posted 4 years ago

“I have not received my item yet.”

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Posted 4 years ago

“Very pleased with the fast and friendly service. Had to exchange and it was done very quick and efficient. Thank you”

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Posted 4 years ago

“Easy to order online and delivery of trainers arrived really quickly. Thank you”

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Posted 4 years ago

“Cannot understand how you can accept an order then ten minutes later say one of the items is out of stock - should have option to cancel whole order in that case. Ended up paying over £30 for a pair of trainers I could've gone in store and bought for £25 - ridiculous!”

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Posted 4 years ago

“Couldn't get the trainers i wanted in my local store but on line no problem 😊 so ended up buying 4 pairs.”

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Posted 4 years ago

“Very pleased with my sabre trail shoes. I am a size 10 usually with a wide foot and high in step. I ordered size 11 and guessed correctly! After wearing the quick laces a couple of times they have become super comfy!”

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Posted 4 years ago

“I originally went to a sports direct store, one staff member was not approachable infact quite intimidating, as he was restocking shoe boxes, kicking them across the floor. As I was going to approach him for assistance, his facial expression was scowling, so I avoided him. Another member fortunately was more helpful. But the store did not have the item I wanted in stock, therefore I had to use the website.”

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Posted 4 years ago

“Went to the shop first and staff was very helpful. Didn't have the size I wanted to try on, therefore ordered on internet. The walkers arrived quicker than expected and I'm pleased with them”

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Posted 4 years ago

“Very good, but I have to return 3 items. Wrong size etc !! But I will continue to shop with you. Thank you for your excellent service”

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Posted 4 years ago

“Spilt my package into two for no reason”

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Posted 4 years ago

“I ordered children's England football t-shirts which arrived well within the time quoted. Excellent online service”

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Posted 4 years ago

“Missing item. Purchased 3 footballs and a nike football pump. Received the 3 balls but not the pump. Emailed the customer services with the details of the missing item along with pictures but not heard anything back”

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Posted 4 years ago

“Only received one item, when ordered 2, and paid £9.99 delivery! Still waiting for a tracking number for this item and its been over a week already. Not impressed”

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Posted 4 years ago

“Sizes are incorrect on website then had to pay £11 to return it”

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Posted 4 years ago

“Accurate products in good prices and with fast-delivery. Thank you.”

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Posted 4 years ago

“Great quality. even greater price, and really prompt delivery.”

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Posted 4 years ago

“Very fast and efficient service. Goods were well packaged.”

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Posted 4 years ago

“Fast delivery, good quality goods, Hoodies made of Bamboo, excellent.”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,433 reviews