Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,433 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 18th September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service. No fuss, no delay, good quality men’s sweaters and very reasonably priced. What more do you want?”

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Posted 4 years ago

“The order arrived in three different parcels. The returns form didn't include the details of my order and I then had to pay £16 to return the orders as it wasn't clear that returns weren't free. Due to this, I won't be ordering from Sports Direct again.”

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Posted 4 years ago

“To expensive for delivery,I was a delivery driver a few years ago and I wish I received £5 for every parcel I delivered DISGRACEFUL”

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Posted 4 years ago

“birthday present ordered but when arrived only an empty box what more to say”

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Posted 4 years ago

“Easy to order, quick delivery, received next day. Very pleased with the trainers and the price”

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Posted 4 years ago

“Always a good variety of items in various sizes - plenty of stock - I was able to buy exactly what my husband wanted - very polite and speedy staff - would recommend”

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Posted 4 years ago

“Very efficient service. Great value product which arrived very quickly,”

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Posted 4 years ago

“The item that i bought was stolen by the Hermes courier, and you customer service team have refused to send me my refund money, even after i told them i have the woman on video. Katrina from customer service has been going back and forth with me over my cash and the items i bought that were stolen, and i feel like i am the one being interrogated. i will never buy online from this company again and i will advise everyone else against it too, how appalling and shocking, the worst thing about it..... i paid delivery fee, this is all over the total of £45. Disgusting company.”

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Posted 4 years ago

“My order arrived on time and communication from company was excellent”

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Posted 4 years ago

“Beautiful colour, very soft feet for a walk or running, very comfortable. Recommend 100%. Happy with item. Fast delivery”

Sports Direct 5 star review on 11th May 2021

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Posted 4 years ago

“Got my order mixed and got the wrong stuff with what I ordered. XS when i ordered Large wrong shoes too and sizes”

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Posted 4 years ago

“Ridiculous delivery time.”

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Posted 4 years ago

“Only half order recieved as yet”

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Posted 4 years ago

“Trainers that were originally sent had blue glue all over them but were exchanged for a good pair quickly but at an additional cost”

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Posted 4 years ago

“Not sure if this was sports driects fault or the delivery service but i did not recieve all my items. Also one of the items i recieved was damaged, a pair of joggers split in the middle, wasnt happy!!”

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Posted 4 years ago

“Excellent shopping experience. Found what I wanted within a few minutes. User friendly throughout. I got my purchases a few days before I expected and the products were brilliant.”

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Posted 4 years ago

“Easy website to go through and the shoes are as described and what I need for work”

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Posted 4 years ago

“Arrived before said delivery date. Well kept up to date what stage your goods are at.”

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Posted 4 years ago

“The shoes they had on sale were very well priced, and arrived very quickly. They also had it in 9.5 which is a size I've not seen very often these days on line, so was quite happy to try that instead of my usual 10. Much snugger fit, very useful.”

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Posted 4 years ago

“Very happy with my purchase, good quality and good service”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,433 reviews