Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,485 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

Visit Website

Write Your review

Tell us how Sports Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sports Direct 5 star review on 25th January 2026

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I originally went to a sports direct store, one staff member was not approachable infact quite intimidating, as he was restocking shoe boxes, kicking them across the floor. As I was going to approach him for assistance, his facial expression was scowling, so I avoided him. Another member fortunately was more helpful. But the store did not have the item I wanted in stock, therefore I had to use the website.”

Helpful Report

Posted 4 years ago

“Went to the shop first and staff was very helpful. Didn't have the size I wanted to try on, therefore ordered on internet. The walkers arrived quicker than expected and I'm pleased with them”

Helpful Report

Posted 4 years ago

“Very good, but I have to return 3 items. Wrong size etc !! But I will continue to shop with you. Thank you for your excellent service”

Helpful Report

Posted 4 years ago

“Spilt my package into two for no reason”

Helpful Report

Posted 4 years ago

“I ordered children's England football t-shirts which arrived well within the time quoted. Excellent online service”

Helpful Report

Posted 4 years ago

“Missing item. Purchased 3 footballs and a nike football pump. Received the 3 balls but not the pump. Emailed the customer services with the details of the missing item along with pictures but not heard anything back”

Helpful Report

Posted 4 years ago

“Only received one item, when ordered 2, and paid £9.99 delivery! Still waiting for a tracking number for this item and its been over a week already. Not impressed”

Helpful Report

Posted 4 years ago

“Sizes are incorrect on website then had to pay £11 to return it”

Helpful Report

Posted 4 years ago

“Accurate products in good prices and with fast-delivery. Thank you.”

Helpful Report

Posted 4 years ago

“Great quality. even greater price, and really prompt delivery.”

Helpful Report

Posted 4 years ago

“Very fast and efficient service. Goods were well packaged.”

Helpful Report

Posted 4 years ago

“Fast delivery, good quality goods, Hoodies made of Bamboo, excellent.”

Helpful Report

Posted 4 years ago

“Hi, hopefully my order from 04.05.2021 will arrive next Friday. ( Thats what Hermes is telling me) After that i tried to place another order. Days long unsuccessfully. Your page doesn´t work properly anymore. I tried to contact you many many many times. At least i ordered somewhere else. I had the feeling that nobody really cares whether you can order from Germany or not. I gave up and at least i ordered somewhere else. Therefore, my rating can only be very bad. Please make it quite clear that you no longer want to deliver to Germany and therefore also a possibility of online ordering is prevented. I would have liked to have ordered some more, also in the future.It's a pity”

Helpful Report

Posted 4 years ago

“I would suggest that Sports Direct review their couriers as I have been waiting for over a week with no movement on a parcel ordered nearly 2 weeks ago and needed for a birthday present. Had I known that they used Hermes as a courier service, I would never have used them.”

Helpful Report

Posted 4 years ago

“Parcel said it arrived today, but it didn't”

Helpful Report

Posted 4 years ago

“Very good service. Website is easy to negotiate and it was very easy to order the items I wanted. The items were delivered promptly and I was kept notified of the tracking of the order. Overall, I feel very satisfied with the order and the items.”

Helpful Report

Posted 4 years ago

“Shopping experience was great HOWEVER even after ticking no first offets/sales info etc etc I get 10 bloody unwanted promotional damn emails a day”

Helpful Report

Posted 4 years ago

“Very good quality and price”

Helpful Report

Posted 4 years ago

“Good quality”

Helpful Report

Posted 4 years ago

“The online orderingystem was easy to navigate and much to my surprise the goods arrived next day. I was pleased with th trainers which were good value for money.”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,485 reviews