Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,485 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 25th January 2026

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order arrived on time and communication from company was excellent”

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Posted 4 years ago

“Beautiful colour, very soft feet for a walk or running, very comfortable. Recommend 100%. Happy with item. Fast delivery”

Sports Direct 5 star review on 11th May 2021

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Posted 4 years ago

“Got my order mixed and got the wrong stuff with what I ordered. XS when i ordered Large wrong shoes too and sizes”

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Posted 4 years ago

“Ridiculous delivery time.”

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Posted 4 years ago

“Only half order recieved as yet”

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Posted 4 years ago

“Trainers that were originally sent had blue glue all over them but were exchanged for a good pair quickly but at an additional cost”

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Posted 4 years ago

“Not sure if this was sports driects fault or the delivery service but i did not recieve all my items. Also one of the items i recieved was damaged, a pair of joggers split in the middle, wasnt happy!!”

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Posted 4 years ago

“Excellent shopping experience. Found what I wanted within a few minutes. User friendly throughout. I got my purchases a few days before I expected and the products were brilliant.”

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Posted 4 years ago

“Easy website to go through and the shoes are as described and what I need for work”

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Posted 4 years ago

“Arrived before said delivery date. Well kept up to date what stage your goods are at.”

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Posted 4 years ago

“The shoes they had on sale were very well priced, and arrived very quickly. They also had it in 9.5 which is a size I've not seen very often these days on line, so was quite happy to try that instead of my usual 10. Much snugger fit, very useful.”

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Posted 4 years ago

“Very happy with my purchase, good quality and good service”

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Posted 4 years ago

“I changed the delivery address for my delivery, but unfortunately not the postcode-my error. I immediately tried to contact yourselves and Hermes-impossible. None ofthe pre-fabricated questions covered my problem. 1 week later apparently my parcel is still in the Hermes warehouse and your company is telling me the issue has been resolved. Pants”

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Posted 4 years ago

“The products are good value but the delivery is a bit steep and no free returns is a real no no.”

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Posted 4 years ago

“Szuper volt a szállítás, pont jó méretű a rendelt cipő! köszönöm :)”

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Posted 4 years ago

“I didn’t receive my package. I have all information in my Pay Pal history, i have confirmation from you about sent item on email. But now on my account in my history i don’t see any purchases. Hermes don’t have anything for me as well”

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Posted 4 years ago

“Good products on display on the website with reasonable prices. I had another state selected in my delivery address, I selected Lagos State but somehow your system selected Port Harcourt but thankfully I was able to contact DHL Nigeria to ensure the items get to the correct address. I will be shopping more from Sports Direct going forward. Kind regards”

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Posted 4 years ago

“Paid for next day delivery and for it 4 days later. E mailed and no repose ... unfortunately just adds the low expectations of the store”

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Posted 4 years ago

“Great products, great prices.”

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Posted 4 years ago

“My order was delivered very fast, all items were present. Excellent service.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,485 reviews