Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,485 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 25th January 2026

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website easy to follow and my order came very quickly. Good price too and delivery charge reasonable”

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Posted 4 years ago

“Fast delivery, but had to pay for postage of my return which is free in most shops.”

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Posted 4 years ago

“Prompt, speedy service with excellent service”

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Posted 4 years ago

“2 piece outfit arrived missing 1 piece and when querying I was told company policy was a 40% refund. Made no sense for 50% of an outfit. Took numerous emails and threats of taking it further before eventually having it resolved.”

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Posted 4 years ago

“Ordered two items as not sure if size. I drove to shirrbrook to return size not needed to be told only exchange or credit note and return by post if refund needed. On returning home to sort return by post to realise I post back to shirebrook. Don’t believe good customer service here and why you can’t get a refund in store.”

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Posted 4 years ago

“Always use online with sports direct for my kids, never disappointed with delivery times never late, all round good service ty and I’ll continue u purchase from u guys ty sharon”

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Posted 4 years ago

“Amazing order mid day was there the next day with out next day delivery was super happy”

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Posted 4 years ago

“For the comments I got , nothing much to say Quality is good And fast delivery”

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Posted 4 years ago

“Excellent products and price, service from start to finish was fantastic, will certainly be shopping with Sports Direct again.”

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Posted 4 years ago

“No problem with product but didn’t fit. Had to pay postage again to return so took to store instead to return . Only refunded cost of product (store voucher not the money) so lost the money for postage I had originally paid for. Not happy!!”

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Posted 4 years ago

“Such quick delivery it was next day!!”

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Posted 4 years ago

“Website easy to use. Goods arrived quickly. Excellent service. Will buy again”

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Posted 4 years ago

“Fast shipping”

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Posted 4 years ago

“I got what I ordered. Thank you”

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Posted 4 years ago

“Very good but had 2 send item bk so will I get my money bk soon thank u”

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Posted 4 years ago

“Wrong size and not comfortable . Also had to pay for postage”

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Posted 4 years ago

“Excellent service and arrived on time”

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Posted 4 years ago

“Easy to order. Good price point. Very quick delivery.”

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Posted 4 years ago

“I'm still waiting on my 2nd pair of Nike cortez trainers I have recieved 1 pair and not the other minor impressed u havnt even let me know what's going on”

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Posted 4 years ago

“Did not receive my order they said it was lost in the system when I asked for a replacement they said they where out of stock and did not offer a alternative, they are going to refund my money. But I felt they could have sent me a voucher for my trouble.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,485 reviews