Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,555 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,555 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was told on your website they would have arrives latest by yesterday, they are still not here. STOP DELIVERING WITH HERMES!! THEY ARE RUBBISH!! I really need these shoes for work this week and it's really annoying they haven't arrived!!”

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Posted 5 years ago

“Surprising impressed with my order. It sounds snobby maybe but I found the order online much better than quality of gear in some of the shops. But have to say I am very happy with my order and will come again!”

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Posted 5 years ago

“Have not received my order yet”

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Posted 5 years ago

“Very happy with the quality and quick service. Updates of the delivery process is also spot on.”

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Posted 5 years ago

“all great, super speedy delivery! didnt expect that.”

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Posted 5 years ago

“I ordered 2 pairs of trainers and 2 pairs were sent. All good!”

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Posted 5 years ago

“Still not received my full order to date.”

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Posted 5 years ago

“not my first order from them, always as I'd expect, will use again.”

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Posted 5 years ago

“Quality service, fast delivery and great quality.”

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Posted 5 years ago

“Hey it’s Daniel Doherty and it’s very very good service”

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Posted 5 years ago

“Great service have used a few times for gym stuff and everything came and in good time”

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Posted 5 years ago

“Quick delivery”

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Posted 5 years ago

“Disappointing to find that my click and collect item wasn't ready 2 hours after it had been ordered. However, the assistant went off and got it out of it's cabinet. Unfortunately some staff members not wearing face coverings in the store. Very poor. Demonstrates lack of concern for their customers.”

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Posted 5 years ago

“Ordered online, and collected from a store. No problems, staff in shop where very helpful. I have ordered again.”

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Posted 5 years ago

“Easy to order and really fast delivery Great service”

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Posted 5 years ago

“Shocking service, paid for next day and it arrived 5 days later!!”

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Posted 5 years ago

“Ordered a table tennis table top, due for delivery on 28th May, on 28th it was at the delivery depot ready for despatch that day, on 31st it was damaged advised by XDP courier’s app. I emailed sports direct on 31st may and still no reply as to if I will receive another table tennis top or a refund! No contact from sports direct what do ever until I completed my review on trust pilot to which there was an instant response to say a an experienced customer service agent is already looking in to this, to which I still haven’t been contacted by sports direct, hense the reason to post another disappointed review here in the hope someone may email or call me! Very disappointed as this is a present for my Sons Birthday and I don’t know if and even when my Donnay table tennis top will arrive!”

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Posted 5 years ago

“Was very unhappy with the delivery.. The parcel was delivered in two packages. Both times it was left outside of the wrong house number. It was unnecessary stress to trace the parcels. I did complain, up to now no one has responded. Poor customer service”

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Posted 5 years ago

“I’m like sport direct”

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Posted 5 years ago

“Great delivery service, top quality trainers.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,555 reviews