Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,474 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,474 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 6th December 2025

556

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't get the order right & when i tried to contact them they never got back to me NEVER AGAIN they are happy to take your money but if u complain they don't want 2 know well I'm sorry it doesn't work like that!!!!”

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Posted 4 years ago

“Minden rendben zajlott.”

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Posted 4 years ago

“I tried on the trainers in the shop to check size. When I went back they weren’t in stock so ordered online. Good service, but I paid the £5 postage to deliver to store. which I didn’t think was necessary as most companies don’t charge to send product to their store. But they were cheap enough so can’t complain.”

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Posted 4 years ago

“Easy to order and collect.Product ready to collect a lot quicker than expected.Excellent service.”

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Posted 4 years ago

“Not happy that I had to pay for returns expecially when you have to return items separately”

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Posted 4 years ago

“Good speedy delivery and great value for money. P”

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Posted 4 years ago

“A top I ordered was too small so I returned it for a larger size to then be informed they didn’t have it and with no offer of an alternative. So on top of paying for delivery and the added cost of returning the item, I’m out of pocket with nothing to show for it. I am disappointed with the service and will not be shopping with sports direct again.”

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Posted 4 years ago

“Perfect delivery to France. Thanks a lot”

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Posted 4 years ago

“I ordered 4 polo shirts on line with delivery size xl. What I actually received was 2 correct size (xl) and one xxxl and one medium therefore x2 totally useless polo shirts at my expense. Shop elsewhere is my advice!”

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Posted 4 years ago

“Ordered 2 items and paid for next day delivery £7.99. Only one item arrived the other came the following day. Please refund delivery charge”

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Posted 4 years ago

“Très bonne cite”

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Posted 4 years ago

“Great product at a bargain price....arrived next day perfect. Thanks very much.”

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Posted 4 years ago

“Quick processing of order and kept up to date when parcel was with the couriers. Delivery 2 days earlier than expected.”

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Posted 4 years ago

“It was a pleasant experience, would definitely shop again.”

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Posted 4 years ago

“I have never had an issue with Sports Direct. Delivery was on time and products come in great condition.”

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Posted 4 years ago

“Easy to order fast delivery”

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Posted 4 years ago

“Didn't end up with my delivery as my hernes ignored my delivery preference 3 times and sent it back. Now I have to wait 14 days for a refund.”

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Posted 4 years ago

“An item was missing from my order when delivered. Customer service were excellent in dealing with issue, both quickly and politely. All items purchased were as good as expected”

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Posted 4 years ago

“Paid 9.99 for next day delivery which I did not receive. Also trainers were not a good quality and have returned. Went into local store to ask for assistance with return or possible exchange but no help was given. Very disappointed.”

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Posted 4 years ago

“Awesome dealing with Sports Direct”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,474 reviews