Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,433 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 18th September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a pair of asics GT2000 received a cheaper pair of GT1000 wrong colour wrong size wrong trainer. Contacted customer support vi's chat and was cut off twice. Emailed still waiting for response 5 days later. Shocking servuce”

Helpful Report

Posted 4 years ago

“The delivery service is good, however very disappointed with the sports direct returns policy. It mentions you can return items with ease to your local store. I was advised at my 'local' store I could only claim a voucher or exchange and not my full refund. Had this policy been clearer I would not have wasted petrol, time and parking fees. I would have posted the items back in the first instance as apparently this is the only way to claim a full refund (and I had to pay the return postage too). This policy needs to be made clearer.”

Helpful Report

Posted 4 years ago

“Appalling service. I went in store but they didnt have any stock of the shoes i liked in size 10. So I ordered them online. However when i tried to return them in store i was advised that i would only get a credit note - not a refund! I have to return them via post and pay the postage myself. This wasn't advised when placing the order online. I would not recommend Sports Direct to anyone!! Appalling service in store and online.”

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Posted 4 years ago

“Nike joggers were delivered damaged so had to pay another £5 to return them, close to £10 for delivery and return. Won't be shopping at sports direct agin”

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Posted 4 years ago

“goods conform to the description, very good buy. I hope to receive”

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Posted 4 years ago

“Good range of merch and great prices. Delivered quickly and easy to order.”

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Posted 4 years ago

“Artikel was wat verwacht werd. Vlotte levering”

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Posted 4 years ago

“Product exactly as discribed and delivered coorectly”

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Posted 4 years ago

“delighted with the purchases ---------- will shop again.”

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Posted 4 years ago

“Two pairs of jeans were OK but one pair although the jeans are good the belt was useless the buckle bit is so weak that it bent as soon as I tried to pull the belt through.”

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Posted 4 years ago

“Always great deals but when shops dont have what online do it puts you off as it costs you to get them delivered to home or the store should be free to be sent to store losing out if want to try the size”

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Posted 4 years ago

“Went in for a few items . Shoes and a fleece . Got the shoes np bit more difficult getting the correct size fleece , none in stock . Sooo ordered online paying postage only for wrong colour to drop .so another visit to shop to hand it back . Staff were superb ,but overall meh.”

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Posted 4 years ago

“Dear Sir/Madam, I received the Monopoly that I ordered with damage.”

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Posted 4 years ago

“Great service & products everytime.”

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Posted 4 years ago

“Got a different pair of shoes!”

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Posted 4 years ago

“Great products at great prices with a quick delivery”

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Posted 4 years ago

“Shoes arrived days before the due date - great service”

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Posted 4 years ago

“Excellent delivery timing. Easy simple purchase. Happy Son !”

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Posted 4 years ago

“Had to wait some time to get the item i purchased where infact after visiting another branch in Kilmarnock i noticed they had that same very item which cost me an extra £5 for it to be delivered to the local store”

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Posted 4 years ago

“I’m only disappointed with the choice of courier you used Hermes failed you”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,433 reviews