Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought trainers online which was easy and fast delivery, trainers were perfect well chuffed”

Sports Direct 5 star review on 12th March 2021

Helpful Report

Posted 5 years ago

“Great product images and description, competitive prices and fast delivery.”

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Posted 5 years ago

“website very easy to navigate, price points are great the option for link combined sales, all items purchased are exactly for what i needed and size perfect”

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Posted 5 years ago

“Still havent received my package. courier doesnt have any information .”

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Posted 5 years ago

“Wrong shoe size delivered, the box was crushed (probably Hermes!) and the soles were dirty suggesting they had been tried & tested, these were returned 11/03/2021 fingers crossed a refund will follow”

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Posted 5 years ago

“Ordered my sons trainers for school as shops are shut and still waiting 8 days later......SD40000077150465......”

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Posted 5 years ago

“Parcel arrived earlier than expected!!”

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Posted 5 years ago

“Amazing quality at unbeatable prices.Prompt despatch of all utems in a single order. Great service overall.”

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Posted 5 years ago

“Excellent product.Easy to order.Slick delivery.”

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Posted 5 years ago

“Very good quality, was extremely happy with my order”

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Posted 5 years ago

“muito boa relação preço qualidade na escolha e rapidez na entrega”

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Posted 5 years ago

“Great products and good prices.”

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Posted 5 years ago

“Great service only took a little while between packing and delivery thank you”

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Posted 5 years ago

“Good communication, fast delivery, item good price, but delivery slightly too expensive for a single item”

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Posted 5 years ago

“It is no good coming from Southern Ireland to the north of Ireland they took a long time coming when I opened packing the goods were all damp very disappointed”

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Posted 5 years ago

“I was very worried about ordering from somewhere new. Delivery, website, product ticked all the right boxes.”

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Posted 5 years ago

“You don’t answer emails stop putting sizes on for sale that you don’t have and make sure you send all items from orders as I am missing a pair of leggings from mine which you have done nothing about my email from last week to get it sorted.”

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Posted 5 years ago

“Website easy to navigate and products arrived promptly. Happy with purchase.”

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Posted 5 years ago

“1 of my items didn’t arrive and emailed several times and heard nothing back absolute joke!!”

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Posted 5 years ago

“I received my item ok, but it didn't fit well, so wanted to return it. Unfortunately, the invoice and return advice sent to me with my item had someone else's name and order printed. I'm not sure to whom my order details went - very disconcerting! I requested a refund and also explained my displeasure about the accompanying document mix-up to customer service. They first asked for my order number (I had already mentioned it 3 times in my first email) then they seemed to think I was sent the wrong item - I wasn't, just the wrong paperwork. Each time they responded to me, they closed the case and asked me to review their performance! Usually with customer service you check that the customer is satisfied before closing the case. No, Sports Direct apparently closes the case with each email they send out whether it's necessary or not. The worst of it is my personal details are with a complete stranger! Sports Direct has not bothered to suggest how they might rectify this.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews