Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,485 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 25th January 2026

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered large sent me XL that had large tags. Annoying.”

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Posted 4 years ago

“Order arrived earlier than expected and all was in top condition and as expected”

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Posted 4 years ago

“Quick and easy system to use. Item arrived without event or worry.”

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Posted 4 years ago

“I am very pleased with our relation.”

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Posted 4 years ago

“nothing good site”

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Posted 4 years ago

“I made an order, then got a notice from Hermes to say they are not able to deliver my order and to contact sports direct, trying to get hold of you is near impossible.. web chat waste of time and no one answers the phone”

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Posted 4 years ago

“Great service.”

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Posted 4 years ago

“Paid for next day delivery and didn’t arrive for 2 days and trying to get through to customer service is pointless”

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Posted 4 years ago

“Everything went ok. Fast and with good communication. Items arrived safely and in good shape.”

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Posted 4 years ago

“Customer service is atrocious. Do not shop here. Returned faulty sketchers and was refused refund of postage as saying I just “changed my mind” although I ticked faulty on return form and stated strap wasn’t long enough on right shoe to fasten over to Velcro”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“The products were great but I paid for next day delivery and items arrived late. I was offered a voucher for another next day delivery following a complaint but it still wouldn’t guarantee a next day delivery anyway. I’d have rather had my money back.”

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Posted 4 years ago

“Shoes were good. Shipping alittle too expensive”

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Posted 4 years ago

“I am very happy with the speed of delivery and service from Sports Direct. The product I ordered came quicker than expected and I am very happy with the product. Thank you.”

Sports Direct 5 star review on 8th May 2021

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Posted 4 years ago

“Very pleased”

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Posted 4 years ago

“Exactly what I wanted. Arrived quickly”

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Posted 4 years ago

“great shoes, fast delivery”

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Posted 4 years ago

“The Best store online”

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Posted 4 years ago

“Ordered size 9 sent me 13 Took them back to store who kindly swooped for the correct size but a different shoe. I’m out of pocket by the cost of the postage. Very poor and I won’t be using mail order with you again.”

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Posted 4 years ago

“I haven't even received my item!!!”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,485 reviews