Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,485 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 25th January 2026

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only received part of my order and can’t get any help with a refund or sending another kettlebell to me”

Helpful Report

Posted 4 years ago

“Products are fab and delivery on time but the delivery prices are high And I couldn't get what I needed in store so had to use delivery.”

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Posted 4 years ago

“Great trainers fab price quick delivery (we did pay extra for next day) On last order we paid for normal service...still very good, excellent quality on last purchase of 2 prs of joggers/ lounging trousers and amazing value too.”

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Posted 4 years ago

“No delivery Ordered £300 worth of stuff, paid £5 extra for delivery supposed to be delivered on 24th, last scan its had was on 21st from hermes to say its been delayed 24 hours. No further scan since, emailed sportsdirect serveral times no response whatsoever im in urgent need of these items. Hermes says to contact the sender but sportsdirect is not responding to may emails. The worst experience ever!!”

Helpful Report

Posted 4 years ago

“My order was sent out in a size 7 box and with size 9 trainers inside, so returned with proof of posting at a cost of £6.57 to me.The order was was then put right.A refund would be nicely accepted. E Sharples”

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Posted 4 years ago

“Delivered on time Polite driver Good experience”

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Posted 4 years ago

“I am very disappointed with this purchase. I received two different sizes. I don’t understand how this can be. These are not apples to choose from. These are boots that are worn in pairs. I thought it was a secure service. But I am very disappointed. I lost a week because I didn't get the correct size. I needed to be sent back and was given a discount on my online purchase. And I don't want to shop online anymore. Worst service”

Helpful Report

Posted 4 years ago

“It was awful quality very cheep looking and full of holes where’s they took the tags of I would have sent it back but I already took the tags of and I was so angry I threw it in the bin I will never shop with them again”

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Posted 4 years ago

“Good ,but one time I don't receive a cap”

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Posted 4 years ago

“Brilliant very quick delivery and good prices”

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Posted 4 years ago

“Easy to order, fast delivery, item great value and as described. Was very impressed!”

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Posted 4 years ago

“Brilliant. Paid standard delivery but received order in 2 days. All items as expected. Do need to exchange an item but I'll do that in store. Keep up the good work.”

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Posted 4 years ago

“Fast delivery and good quality and great fit”

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Posted 4 years ago

“Quick,speedy service and a giant free mug! Fabulous!!x”

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Posted 4 years ago

“The web site , is easy to order from , And the sports direct delivery , is very quick and arrives securely”

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Posted 4 years ago

“My item was sent delivered in time frame stated on ordering very happy”

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Posted 4 years ago

“Nice size 14 shoe products”

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Posted 4 years ago

“I have not yet received my order”

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Posted 4 years ago

“Bought a pair of No Fear trainers. Received a box with two different sizes and two different makes of trainer. Could not exchange at Sunderland store and had to return them at my expense.”

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Posted 4 years ago

“I have order a tênis Numbers 45.5, but came a tênis Numbers 46, but on the box and facture its rote 45.5.”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,485 reviews