Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,485 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 25th January 2026

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kit was fine but courier was terrible, no confirmation of parcel having been delivered, having to constantly keep checking their site, other courier services are much better.”

Helpful Report

Posted 4 years ago

“Orderd a benfica football kit for my son and when it was delivered I only got the t shirt.i then emailed to explain to them what had happend and I've tried to find a number online for them but all the numbers don't work.i emailed lore than 3 times to try to get them to send the rest of the kit back and they told me they going to send me a label to send it back and they will give me half my money back which don't make any sense because it was there mess up.i am still trying to get hold of the customer service people through telephone but seems to not exist”

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Posted 4 years ago

“Absolutely rubbish waited 5 days for parcel and never received it. I was there each time it was supposed to be delivered, but I just kept getting a message to say they had tried to deliver but I was there. They were delivering to my work and we were open all the time. Won’t be ordering anything else from sports direct, until you sort your courier service out!”

Helpful Report

Posted 4 years ago

“Produit conforme, envoi rapide et tarif très intéressant. A renouveler si besoin en espérant le même niveau de qualité.”

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Posted 4 years ago

“nicee u should sponsor more Portuguese people”

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Posted 4 years ago

“They are wrong but they do not reimburse Order two pairs of shoes. I arrive after a long wait and a pair of shoes arrives in the wrong size, or rather wrong size but in the box showing the exact size. I contact them and they claim to have shipped the correct size and therefore they do not take responsibility for the error and obviously for the refund. If it goes smoothly, you save a little but if they make a mistake, you lose your money. I do not recommend”

Helpful Report

Posted 4 years ago

“I think sports direct do a great serive but there delivery serive with fastway is terrible. I live in block appartments twice the courier of fastway for area was to lazy to ring my buzzer to get in gate instead I had to drive 10 mile to collect my parcel of him I can't even get three to fastway to complain about this don't see why I'm payin £5 delivery if the courier to lazy to use the buzzer in gate he jst try to ring on my mobile if I dnt answer he jst drive on poor serive on fastway bt.”

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Posted 4 years ago

“I have not received my order a week later no response from sports direct nit haoog at all worst service ever”

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Posted 4 years ago

“Very quick. Everythig good , just love it. Thank you”

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Posted 4 years ago

“Good quality items, delivered on time.”

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Posted 4 years ago

“Fabulous! I am glad I discovered Sports Direct!!!”

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Posted 4 years ago

“good product and quick delivery.”

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Posted 4 years ago

“I have not received my full order (received one of three items) and I have not received a response to my email informing Sports Direct about this.”

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Posted 4 years ago

“Delivery was so fast i was impressed and the shoes quality was amazing”

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Posted 4 years ago

“All good :) very good quality and fast delivery :)”

Helpful Report

Posted 4 years ago

“I've bought some trousers from them and they sent me a wrong item (after 1 month of waiting). After 2 weeks of mails they asked me to send back the wrong item. I paid another 25 euros. They received the wrong item 3 weeks ago and now they don't even answer to my emails. The worst shopping experience ever.”

Helpful Report

Posted 4 years ago

“Had my delivery come in two parcels and charged me £4.99 to be delivered to my local shop? I also ordered two packs of playing cards and only received one pack!!! and cannot be bothered with messing around for the price of 75p .... Although the delivery came in two halves sports direct kept me informed of the situation and i got superb value for money. Would of given 5 stars if didn't need to pay extra to be delivered to my local shop and the parcels to come in two halves.”

Helpful Report

Posted 4 years ago

“Easy online buying, quick delivery, so purchased another pair of trainers once again quick delivery, happy with product, would recommend”

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Posted 4 years ago

“Still no parcel delivered !!!”

Helpful Report

Posted 4 years ago

“My order was missing one of the 4 items and had some size 42 trousers that weren’t ordered by me. Seems the staff are trained to do everything possible to avoid having to issue a refund or send me my missing item. First they asked me to send them pictures of the wrong item and the tags and now they’re telling me they can’t help me unless I send them a picture of the packaging (which shows / proves nothing) which was immediately binned. The invoice in the package shows the correct order but it was obviously packaged incorrectly and now I’m missing the underwear I ordered and stuck with 42 inch trousers. Disgusting customer service, showing nothing but contempt for their customers. I will never shop in store or order from Sports Direct again and I’d suggest you don’t either unless you want the wrong items and then suffer awful customer service!!”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,485 reviews