Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,556 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,556 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mehhhhhhhhhhhhhhh”

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Posted 5 years ago

“Couldn’t fault the service, fast delivery and I returned the merchandise by post as it was a bit small. I ticked the box on return form for an exchange for a size bigger and I had the trainers 3 days later.”

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Posted 5 years ago

“It was quick and easy to order. But misleading about the belt of the karate Suit left my grandson and me disappointed.”

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Posted 5 years ago

“Very happy parcel received very quick happy with my items will use again 10/10”

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Posted 5 years ago

“I cant rate sports direct. I paid for trainers and delivery and still have not received the trainers.”

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Posted 5 years ago

“Delivery was very quick, good wrapping and secured product enclosed. Great reduction online compared to in store and also greater variety of sizes available. Unfortunately, delivery company was very misleading and caused issues with dropping off the item.”

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Posted 5 years ago

“shoes were very good quality and delivery was fantastic”

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Posted 5 years ago

“Ordered Slazenger casual shoes, on offer at discounted price, received next day. Good value and quality.”

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Posted 5 years ago

“SO SLOW!! Item was shipped about 1wk after the order....packing arrived damaged... it's as if it was drop shipped by someone else...”

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Posted 5 years ago

“Choice was great, ordering and delivery straight forward.”

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Posted 5 years ago

“Szybka wysyłka i zamówienia zgodne z opisem. Polecam.”

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Posted 5 years ago

“Good quality. Came on time.”

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Posted 5 years ago

“Order confirmation arrived asap. The delivery was before time and the merchandise is perfect.”

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Posted 5 years ago

“Hello living in France now and verry happy with international service... trainers I have just recieved verry happy with them... and all I have ordered from you before... keep up good work .....terry...”

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Posted 5 years ago

“Fake product, not the same I saw in the store nor online. Disappointing”

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Posted 5 years ago

“Just shop in store if they are open online it's mess. Placed a large order twice first time 1 item was missing but second time I ordered 18 items altogether and received only 7 it's been over a week I contacted the customer service for the rest of the items or refund no reply yet 🙄 very disappointing”

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Posted 5 years ago

“Bargain price, easy-to-navigate website and prompt delivery. Many Thanks & Top Marks.”

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Posted 5 years ago

“I understand that the shop deal in low-cost clothes hence returns have to be paid for, no problem however I was sent alternative colours to the colours I ordered, which of course meant that I had to then pay for returns. As it happened I was visiting family near the Rochdale branch and decided to get a refund for the items on-site. I was told I was not able to get a refund and I'd have to swap the items or get a credit note. Luckily they had the colour of the items I had ordered at the store, I then faced a 20 min queue where there were 2 cashiers open downstairs, tills closed upstairs. There were lots of staff around chatting, including managers who did nothing to speed up the till service/ open up other tills. When I left the queue length had doubled and was halfway down the shop floor and still there was no intervention from managers. This has put me off ordering online or dealing with the shop itself and the customer experience definitely needs improving.”

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Posted 5 years ago

“Ordered on next day delivery. Over a week later still no order. Had to send 3 emails before I got a reply. Unlikely to use this site again.”

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Posted 5 years ago

“The delivery process was faultless , I knew where my parcel was the whole time. I bought mens boots in the sale , they were half price and a great buy. So my experiance was great from start to finish. Gary”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,556 reviews