Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,433 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 18th September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's as good as I taught love the shoes...hope to shop with you again”

Helpful Report

Posted 4 years ago

“staff very polite and helpful but in this day and age I cannot get a refund just a credit note. this is the second pair of trainers I need to take back as the sizing of trainers are useless and don't want to be sitting in stores trying shoes on”

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Posted 4 years ago

“Arrived items as described and very fast shipping. Thank you! You’re the best 💯”

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Posted 4 years ago

“I placed an order for some items and they turned out to be small in size. I returned them and asked for an exchange for bigger sizes. I got the exchange in a much smaller size than I ordered. There’s no telephone number to speak to customer service. Returns have to be paid for. I’m completely disappointed with shopping online with sports direct.”

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Posted 4 years ago

“Great product-fast delivery.”

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Posted 4 years ago

“Ordered and paid for next day delivery £7.99 ..... came 3 days later but still charged asked for delivery refund got given a nxt day delivery pass voucher off my nxt order but dnt need it as already ordered what i needed”

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Posted 4 years ago

“i am british living in germany!! sportdirect i visit evryweek wen i was there i just Love it”

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Posted 4 years ago

“I still haven’t received these football boots for my son. The football coach had to lend my son a pair so that he could do training yesterday.”

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Posted 4 years ago

“Expensive postage and no free click and collect option.”

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Posted 4 years ago

“Decent range and relatively quick delivery to AMS. Would have liked to order Adidas but this is not delivered outside of UK but managed to get a decent football kit for my kid.”

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Posted 4 years ago

“I ordered a 2 piece set and only got sent 1 item no refund as yet been waiting 2 weeks”

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Posted 4 years ago

“Shoes fit perfectly delivery and tracking was fantastic aswell”

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Posted 4 years ago

“Terrible service. No response to my query for 3 days. No reply to my return. Simply awful. Will surely avoid shopping with you in the future. And of course no reply from the CEO.”

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Posted 4 years ago

“Great service,will definitely be ordering again,thankyou jackie”

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Posted 4 years ago

“Very pleased with the ltems & Delivery was very Quick. Thank you once again for the free gift. What a big Cup. Now my Husband Said he wants a double Cup of Coffee.”

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Posted 4 years ago

“Ordered footballer boots 10 days ago, Fastway couriers have had them for the last 5 days, still not delivered. Why do you use this courier? They are by far the least reliable courier in NI.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Perfect service. Thank you. Items arrived as advertised and much earlier then scheduled. Fantastic work.”

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Posted 4 years ago

“Excellent service. Items arrived on time and all is well. I will be shopping in you in store and on line as I have been let down by your competitors . So well done”

Helpful Report

Posted 4 years ago

“I ordered the product in the appropriate size only to find that size 7 shoe is with sports direct 40.5 which is actually a 6.5 not a 7, so they were too small and guess what I had to pay £5 to send them back. Hurrah. 41 is a 7 in every other shoe shop.”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,433 reviews