Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,485 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 25th January 2026

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“8 days after my order then send me a request for a review, I’ve still not received my stuff and no way of contacting them by phone.”

Helpful Report

Posted 4 years ago

“The outdoor Table tennis by Donnay was of terrible quality. It is flimsy and unstable. It is very difficult and time consuming to put together. The instructions were challenging. I do not recommend anyone buying this product.”

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Posted 4 years ago

“It cost me £11 to try on a pair of £49 shoes, £5 to have them delivered and £6 to return them because they're too small. Always get the same size in the same brand, never any issues, this time size 9 is more like an 8. Not very happy, but that's life. Won't be ordering off you again.”

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Posted 4 years ago

“Shoes in delivery did not match and appeared to be a previous return. Upset that I now have to wait for the return to be set back before a new pair is dispatched, even having set a picture of the shoes”

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Posted 4 years ago

“I ordered a top priced at £26.98 but I received one priced at £21.99. No refund due according to Sports Direct! Last time I'll ever shop there>”

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Posted 4 years ago

“Arrived ok but I was disappointed to see a £38 price tag on the trainers I had just been charged £40 for.”

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Posted 4 years ago

“Sent the wrong item, this is the second time it’s happened now”

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Posted 4 years ago

“Customer service is pathetic , I have been asking for someone to ring me for over a week. I keep getting this ridiculous person telling me that they cannot phone customer. I will not use this company again . The way they deal with problems is garbage .”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“Delivery was late after paying for next day. Item was faulty and the wrong size. On top of that to send it back would have cost me money. Never again.”

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Posted 4 years ago

“Am still waiting on my item to be delivered and it has been over a week now since I ordered it so I am not very happy.”

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Posted 4 years ago

“Quick delivery. Easy to use website. 5 stars.”

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Posted 4 years ago

“Hi Unfortunately my experience was not as I expected 1- I have been charged for an item was out of stock and canceled from your side 2- I have been charged for delivery $$ 3- I have been charged from local delivery ( I don’t know why) 4- some items was not as described so I have to return them, which I have to pay to return ( pay for 4th time) So what do you think about my experience with sport Direct?”

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Posted 4 years ago

“Easy to place order. Fast delivery.”

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Posted 4 years ago

“very comfy trainers”

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Posted 4 years ago

“Taille ne correspondant pas à la réalité.”

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Posted 4 years ago

“Wide range of products easy to order fast efficient delivery”

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Posted 4 years ago

“Quick delivery, order as expected.”

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Posted 4 years ago

“Ordered my trainers on Saturday afternoon. Advised about 7 working days and received them next day. Fantastic service and great value”

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Posted 4 years ago

“Very good deals and products. They are working in time and all products come in package without missing a product or damage. Good choice to buy for them.”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,485 reviews