Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,433 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 18th September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Unfortunately my experience was not as I expected 1- I have been charged for an item was out of stock and canceled from your side 2- I have been charged for delivery $$ 3- I have been charged from local delivery ( I don’t know why) 4- some items was not as described so I have to return them, which I have to pay to return ( pay for 4th time) So what do you think about my experience with sport Direct?”

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Posted 4 years ago

“Easy to place order. Fast delivery.”

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Posted 4 years ago

“very comfy trainers”

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Posted 4 years ago

“Taille ne correspondant pas à la réalité.”

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Posted 4 years ago

“Wide range of products easy to order fast efficient delivery”

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Posted 4 years ago

“Quick delivery, order as expected.”

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Posted 4 years ago

“Ordered my trainers on Saturday afternoon. Advised about 7 working days and received them next day. Fantastic service and great value”

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Posted 4 years ago

“Very good deals and products. They are working in time and all products come in package without missing a product or damage. Good choice to buy for them.”

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Posted 4 years ago

“Very happy with the kangol coat good quality and fast delivery”

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Posted 4 years ago

“Good quality items and speedy delivery”

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Posted 4 years ago

“The staff kicked us out for looking at game's. They said WE were harming the store. IT is unfair, just because were younger. Very unfair”

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Posted 4 years ago

“Exellent quality in all the cloths and foot wear would recommend any one to shop here service and delivery was again exellent”

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Posted 4 years ago

“Well done Sports Direct!! You can send a review email out but you can’t reply to my emails re failure to deliver goods which I ordered😡😡 !! Your order confirmation said I would receive my order Wednesday just gone, Your brilliant carrier Hermes told me they had my order Sunday just gone but they had a delay but would get it “moving” within 24 hours, despite trying to track the order Hermes still say the same as last Sunday,!! Where is my ORDER you have my money 💰 PLEASE REPLY TO MY COMPLAINT”

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Posted 4 years ago

“The product ordered was delivered promptly and was the correct product. It matched its on-line description and illustration.”

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Posted 4 years ago

“Quality Adidas shorts delivered promptly. Kept informed about delivery very well”

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Posted 4 years ago

“Left the security tag on! Not what I expected especially having to pay for post & packaging...”

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Posted 4 years ago

“I ordered next day delivery that couldn’t be supplied. I was given a refund of the difference of normal delivery but this did not account for the fact my order was not here. If you do not have a product in time for next day delivery state this on you website”

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Posted 4 years ago

“Very happy with prompt delivery and quality of clothing.”

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Posted 4 years ago

“I find them the best value for money. Have a pair of theirs tracksuit pants coming now to their 10th year!”

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Posted 4 years ago

“Slow in getting items out to customers. What I purchased was fine and good for money.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,433 reviews