Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,474 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,474 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

Visit Website

Write Your review

Tell us how Sports Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sports Direct 1 star review on 6th December 2025

556

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry I am downgrading my score, I finally received my order today. (21 days after ordering) Unfortunately it was faulty. I have to say I am extremely disappointed. My delivery arrived very damaged. I spent ages on the help chat and was promised a return label by email which didn't arrive. I was told you couldn't replace the damaged item until you received the faulty one back, so i'm stuck in limbo.”

Helpful Report

Posted 4 years ago

“Unfortunately I have not recieyall of my order! I am about to contact the team to chase this! Half the order arrived promptly.”

Helpful Report

Posted 4 years ago

“Sent wrong item, you make it very difficult to return, even though it was your error. Lost a customer for life.”

Helpful Report

Posted 4 years ago

“Ordered over 2 weeks ago still not arrived. Very poor”

Helpful Report

Posted 4 years ago

“My first order was not on time and missing an item. Which is still missing.”

Helpful Report

Posted 4 years ago

“I had a hard time getting respont from sports direct and Thier delivery system did not work properly, I was promised things that did not eventuate. Disappointed in general”

Helpful Report

Posted 4 years ago

“My parcel never arrived”

Helpful Report

Posted 4 years ago

“Still not recived my order”

Helpful Report

Posted 4 years ago

“Jogging bottoms must have been made for a giant, the legs on the joggers must be about 12 inches too long.....😤😤😤😤😤”

Helpful Report

Posted 4 years ago

“Bought 2 lampshades. Disgraceful they were not boxed to be delivered. They were thrown in a plastic bag and are now obviously very damaged. Won't be ordering again.”

Helpful Report

Posted 4 years ago

“The return label didn't come with the parcel, so I needed to pay £6 both for printing the label with the address and pay for the return. I'd like to receive a refund as I paid for the original shipping in first place.”

Helpful Report

Posted 4 years ago

“Easy ordering process and speedy delivery. Excellent service.”

Helpful Report

Posted 4 years ago

“Excellent service from start to finish as always.”

Helpful Report

Posted 4 years ago

“Not happy that I have to pay £4.99 delivery even for click and collect”

Helpful Report

Posted 4 years ago

“Item is special for the price..... sorry didn’t buy two”

Helpful Report

Posted 4 years ago

“Mehhhhhhhhhhhhhhh”

Helpful Report

Posted 4 years ago

“Couldn’t fault the service, fast delivery and I returned the merchandise by post as it was a bit small. I ticked the box on return form for an exchange for a size bigger and I had the trainers 3 days later.”

Helpful Report

Posted 4 years ago

“It was quick and easy to order. But misleading about the belt of the karate Suit left my grandson and me disappointed.”

Helpful Report

Posted 4 years ago

“Very happy parcel received very quick happy with my items will use again 10/10”

Helpful Report

Posted 4 years ago

“I cant rate sports direct. I paid for trainers and delivery and still have not received the trainers.”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,474 reviews