Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,474 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,474 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 6th December 2025

556

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello. I still do not have got the package. Order reference number: SD40000079158077 Tracking Number: JJD0002251546354797 Here is the massage i got from you. Please help me to get it. Irena Kitak Result Summary Waybill: 9408514964 Shipper has generated a shipment label, but the shipment has not yet been handed over to DHL Sunday, April 18, 2021 at 00:00 Origin Service Area: LEEDS - SHIREBROOK - UK Destination Service Area: LJUBLJANA - SMARJE PRI JELSAH - SLOVENIA 1 Pieces Sunday, April 18, 2021 Location Time Pieces 1 Shipper has generated a shipment label, but the shipment has not yet been handed over to DHL LEEDS - UK 00:00 Hide Details Try a new search Tracking number not 10 digits? Express waybill numbers are 10 digits. If your tracking number isn’t 10 digits, please check the format and use the links below to track your shipment: DHL Parcel - UK shipmentExternal Link / New Window (14 digits e.g. 41505910017980) DHL Parcel - Driver calling card External Link / New Window (7 digits e.g. 3710615) DHL Parcel - UK return shipmentExternal Link / New Window (9 digits, always starts with ‘9’ e.g. 928341972) DHL Parcel - Shipment from EuropeExternal Link / New Window (starts with 2 letters e.g. CH400397205DE)”

Helpful Report

Posted 4 years ago

“All items are cheap Quailty.... look counterfeit... no size fits correctly and all materials are really poorly made... I orders 2 pairs of shoes and 6 different tshirts... worst Quailty itemsi have ever seen ... Stay well away guys”

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Posted 4 years ago

“Order arrived quicker than expected. Excellent prices too”

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Posted 4 years ago

“Terrible returns service. Lost a customer for good sorry”

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Posted 4 years ago

“Had to pay ten pound to send Parcel back”

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Posted 4 years ago

“Ordered Lee Cooper boxer shorts the one that did not state hipsters on them. Thoroughly looked on description and no mention of hipsters "great" I thought. But once they arrived in large writing stated hipsters!! Why don't you put on advert and description..... false leading and costing customers more pennies as having to return them.”

Helpful Report

Posted 4 years ago

“Great and fast, included a free ceramic mug too, although I'm scared to fill it as it is so large it may cause a drought.”

Helpful Report

Posted 4 years ago

“Fantastic... It only takes two minutes... From click to collection at my preferred drop off point... Amazing... Boots fit, sized right... Can't fault a thing... Oh, and the price point was perfect...”

Helpful Report

Posted 4 years ago

“Really disappointing service. Paid for next day delivery and didn't receive items for 5 days. Requested refund of delivery charge and was refused. Won't be using online service again.”

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Posted 4 years ago

“Easy site to use, found exactly what I wanted, ordered it and it was delivered in super quick time. What more can I say”

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Posted 4 years ago

“Great service and products thank you !”

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Posted 4 years ago

“second order was succesfull only, Adidas t shirts size are L but is more bigger than L. Socks I ordered 2 packs 5 of slazenger grey color but they are sent me mixed dark. blue black grey. so the customer service is terrible and workers also. something are cheap but better if you going to the shop than buy online,”

Helpful Report

Posted 4 years ago

“The website is ok. However the order shows that somehow I had selected the wrong size for the trainers. It seems really poor customer service to have to pay for both delivery on on over £80 worth of goods and then pay again to return an item for a genuine mistake. Due to this I probably will not be using sports direct online or in store again unfortunately.”

Helpful Report

Posted 4 years ago

“Ordered trainers on a Saturday, paid £7.99 for next day delivery, trainers finally arrived about a week later. Did receive a next day delivery code as compensation, but again, trainers never arrived the next day. So, if you buy from sports direct it’s pointless paying for next day delivery.”

Helpful Report

Posted 4 years ago

“I ordered next day delivery for four items. The two items that I needed for the next day were not delivered as they were out of stock. I used the chat service to explain that I had only paid next day delivery as I thought it was for the four items. I did not get reimbursed, despite now needing to go to an outlet to purchase the missing items, which were more expensive than online. Although the store said they would price match if I paid delivery again!”

Helpful Report

Posted 4 years ago

“You could not have asked at the worst possible time. I have ordered a retro England top from yourselves & via your website I chose a Large size only to find that you have sent me a small. Not at all happy that I have had to pay for postage & packaging for a mistake at your end that has then cost me. Here I am a week later with no large size item & I am £40 pounds down out of pocket with nothing to show for it. In short this has been a miserable shopping experience. Pull your finger out and send me my goods Also please add a minus option to your star rating, I have a feeling it would be used quite regularly”

Helpful Report

Posted 4 years ago

“Brought for grandson Perfect gift and half sizes available. Good price for brand looked good well made.”

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Posted 4 years ago

“Paid for next day delivery and it came the following day. Asked for my money for that I paid next day delivery for and nothing has been done about it.”

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Posted 4 years ago

“Easy to order online and prompt, efficient delivery.”

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Posted 4 years ago

“I ordered some trainers and didn't receive a confirmation email so I emailed your customer care team. they came back fairly quickly tto re send my confirmation which was great as I had no record of the transaction. So thankyou! Regards Lisa”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,474 reviews