Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,556 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,556 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service.”

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Posted 5 years ago

“Paid for next day delivery and didn’t arrive for 2 days and trying to get through to customer service is pointless”

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Posted 5 years ago

“Everything went ok. Fast and with good communication. Items arrived safely and in good shape.”

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Posted 5 years ago

“Customer service is atrocious. Do not shop here. Returned faulty sketchers and was refused refund of postage as saying I just “changed my mind” although I ticked faulty on return form and stated strap wasn’t long enough on right shoe to fasten over to Velcro”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“The products were great but I paid for next day delivery and items arrived late. I was offered a voucher for another next day delivery following a complaint but it still wouldn’t guarantee a next day delivery anyway. I’d have rather had my money back.”

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Posted 5 years ago

“Shoes were good. Shipping alittle too expensive”

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Posted 5 years ago

“I am very happy with the speed of delivery and service from Sports Direct. The product I ordered came quicker than expected and I am very happy with the product. Thank you.”

Sports Direct 5 star review on 8th May 2021

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Posted 5 years ago

“Very pleased”

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Posted 5 years ago

“Exactly what I wanted. Arrived quickly”

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Posted 5 years ago

“great shoes, fast delivery”

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Posted 5 years ago

“The Best store online”

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Posted 5 years ago

“Ordered size 9 sent me 13 Took them back to store who kindly swooped for the correct size but a different shoe. I’m out of pocket by the cost of the postage. Very poor and I won’t be using mail order with you again.”

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Posted 5 years ago

“I haven't even received my item!!!”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Contact and delivery was excellent and the goods were perfect 👌”

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Posted 5 years ago

“Delivered goods promptly.”

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Posted 5 years ago

“Ordered a load of stuff Friday evening and Saturday morning it all arrived. Good quality stuff and outstanding delivery. Will be a regular customer now.”

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Posted 5 years ago

“Received the wrong size trainers, sent them back to get the correct size and you sent me the wrong size AGAIN’n Unbelievable!! appalling customer service!”

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Posted 5 years ago

“Order roller blades on next day delivery and waited 4 days on them and now we have to pay to send them back so for £29.99 roller skates end up costing well over £40”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,556 reviews