Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,433 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 18th September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service jacket came too small and with a massive whole in the sleeve Definitely will be demanding a refund”

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Posted 4 years ago

“not the same size I ordered”

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Posted 4 years ago

“Amazing service and very speedy processing of my order. The items ordered were a perfect fit and was just as expected.”

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Posted 4 years ago

“I ordered hiking boots (Product Code: 186083/05/270) on the 13/4/21 & they did not arrive until the 22/4/21. This was a lot longer than the delivery time stated on the website and lead to some inconvenience. When my purchase finally arrived the box was damaged and the hiking boots were actually 2 different boots. Granted they look quite similar but they are in fact 2 different boots. I am requesting a refund or exchange.”

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Posted 4 years ago

“My delivery was thrown over my fence and my dogs got the parcel and damaged everything”

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Posted 4 years ago

“The quality and the designs mach the image on their website, very pleased. I recommend.”

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Posted 4 years ago

“Very good cmy parcels came when they said they would”

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Posted 4 years ago

“Delivery and returns were prompt and good online prices”

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Posted 4 years ago

“Delivery on time jacket his lovely fit”

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Posted 4 years ago

“Went to change my trainers, they were swapped with a minimum of fuss.”

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Posted 4 years ago

“My emails have been disregarded. I need to return my filthy goods and am not prepared to pay the postage. All I wanted was a pre paid postage label. Looking at the joggers I bought, they seem too small anyway, so I do not want a replacement. I cannot forward photos, as these are now repacked, causing less dust to my house. Thank you.”

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Posted 4 years ago

“Ordered a post surgery bra which was half price, arrived promptly with no problems unlike House of Fraser. Would definitely order from Sports Direct again.”

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Posted 4 years ago

“I bought a present for my friend and paid for next day delivery. 7 days later the package arrived by which time I had bought another present not forgetting her birthday was a week prior. I asked for a refund on the next day delivery which I was refused and they wouldn't even pay the postage for me to send the product back. All in all I have £13 down plus the cost of the products I bought. Disgraceful.”

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Posted 4 years ago

“Got what I wanted, at a price I wanted and it came early! Well done ✔”

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Posted 4 years ago

“Wasn't sure if the item was genuine or not.”

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Posted 4 years ago

“Absolutely horrified at the cost of returning my delivery. Will never shop with sports direct again”

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Posted 4 years ago

“Exchanged items with no hassle at all.....impressed +++++”

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Posted 4 years ago

“Products were good, price was fair, delivery dreadful as it was sent to the wrong apartment, even though we were in all day.”

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Posted 4 years ago

“Have nothing but praise for Sports Direct. Both the orders that came were very prompt and quality and price excellant.”

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Posted 4 years ago

“Items arrived, kettle bell not the colour I ordered but good quality.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,433 reviews