Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,485 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 25th January 2026

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The coat was too small for the person I bought it for. I have then returned it for a refund.”

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Posted 4 years ago

“Only one item turned up from the 2 i ordered. And it was broken. Emailed and haven't had a response”

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Posted 4 years ago

“Quality goods, good service. In the future, I will continue to return to shop here”

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Posted 4 years ago

“Item arrived quickly and well packaged”

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Posted 4 years ago

“They sended me small size for one Adidas leggins and another one big size from Adidas leggins and the T -shirt Nike is small size as well.I need to know if I ordered online can I go in one Sport Direct to change all these 3 items ?What I need to show them my reference no which was in my gmail?Thx”

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Posted 4 years ago

“Good work.”

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Posted 4 years ago

“Very good quality and delivery service ..No hassles”

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Posted 4 years ago

“Fastest purchase ever. Items arrived the following day”

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Posted 4 years ago

“Joggers ridiculously thin and one of the T-shirts had a hole in it. Poor quality and disappointing.”

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Posted 4 years ago

“Overall experience is very good. Delivery service is excellent”

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Posted 4 years ago

“Socks arrived ok. When I got them out the socks were a much smaller size than shown on label. Should have been mens size 12+ but they were much smaller. Gave up just threw them away. Won't ever use this process again.”

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Posted 4 years ago

“Easy to order and quick delivery well done”

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Posted 4 years ago

“Terrible service jacket came too small and with a massive whole in the sleeve Definitely will be demanding a refund”

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Posted 4 years ago

“not the same size I ordered”

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Posted 4 years ago

“Amazing service and very speedy processing of my order. The items ordered were a perfect fit and was just as expected.”

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Posted 4 years ago

“I ordered hiking boots (Product Code: 186083/05/270) on the 13/4/21 & they did not arrive until the 22/4/21. This was a lot longer than the delivery time stated on the website and lead to some inconvenience. When my purchase finally arrived the box was damaged and the hiking boots were actually 2 different boots. Granted they look quite similar but they are in fact 2 different boots. I am requesting a refund or exchange.”

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Posted 4 years ago

“My delivery was thrown over my fence and my dogs got the parcel and damaged everything”

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Posted 4 years ago

“The quality and the designs mach the image on their website, very pleased. I recommend.”

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Posted 4 years ago

“Very good cmy parcels came when they said they would”

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Posted 4 years ago

“Delivery and returns were prompt and good online prices”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,485 reviews