Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,556 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,556 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

Visit Website

Write Your review

Tell us how Sports Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good price,super efficient on delivery”

Helpful Report

Posted 5 years ago

“Have to pay for reviews. Terrible in this day and age”

Helpful Report

Posted 5 years ago

“Love my new hitops very comfortable and love the design would buy from sports direct again”

Sports Direct 5 star review on 26th April 2021

Helpful Report

Posted 5 years ago

“I have not received my goods and you still have my money”

Helpful Report

Posted 5 years ago

“Didn't receive what I ordered, contacted them for advice on what to do as I didn't have a pair of shoes and they did not care at all. After 4 days of waiting for a response all they said was according to them it was delivered correctly and they did not care about the wrong shoes and just wanted me to pay for the wrong items. Never got sorted out I just gave up trying to get it sorted out. I seriously doubt I will ever shop with sports direct again. Paid for something I never got and they don't care so whats the point.”

Helpful Report

Posted 5 years ago

“Very easy process to order online, and I received information every step of the way as to where my parcel was and when it would be arriving. Would definitely recommend :)”

Helpful Report

Posted 5 years ago

“It's as good as I taught love the shoes...hope to shop with you again”

Helpful Report

Posted 5 years ago

“staff very polite and helpful but in this day and age I cannot get a refund just a credit note. this is the second pair of trainers I need to take back as the sizing of trainers are useless and don't want to be sitting in stores trying shoes on”

Helpful Report

Posted 5 years ago

“Arrived items as described and very fast shipping. Thank you! You’re the best 💯”

Helpful Report

Posted 5 years ago

“I placed an order for some items and they turned out to be small in size. I returned them and asked for an exchange for bigger sizes. I got the exchange in a much smaller size than I ordered. There’s no telephone number to speak to customer service. Returns have to be paid for. I’m completely disappointed with shopping online with sports direct.”

Helpful Report

Posted 5 years ago

“Great product-fast delivery.”

Helpful Report

Posted 5 years ago

“Ordered and paid for next day delivery £7.99 ..... came 3 days later but still charged asked for delivery refund got given a nxt day delivery pass voucher off my nxt order but dnt need it as already ordered what i needed”

Helpful Report

Posted 5 years ago

“i am british living in germany!! sportdirect i visit evryweek wen i was there i just Love it”

Helpful Report

Posted 5 years ago

“I still haven’t received these football boots for my son. The football coach had to lend my son a pair so that he could do training yesterday.”

Helpful Report

Posted 5 years ago

“Expensive postage and no free click and collect option.”

Helpful Report

Posted 5 years ago

“Decent range and relatively quick delivery to AMS. Would have liked to order Adidas but this is not delivered outside of UK but managed to get a decent football kit for my kid.”

Helpful Report

Posted 5 years ago

“I ordered a 2 piece set and only got sent 1 item no refund as yet been waiting 2 weeks”

Helpful Report

Posted 5 years ago

“Shoes fit perfectly delivery and tracking was fantastic aswell”

Helpful Report

Posted 5 years ago

“Terrible service. No response to my query for 3 days. No reply to my return. Simply awful. Will surely avoid shopping with you in the future. And of course no reply from the CEO.”

Helpful Report

Posted 5 years ago

“Great service,will definitely be ordering again,thankyou jackie”

Helpful Report

Posted 5 years ago

Sports Direct is rated 3.7 based on 746,556 reviews