Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,474 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,474 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 6th December 2025

556

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was good”

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Posted 4 years ago

“Order took a long time to arrive. All items in good condition but returns were not free as in other companies and had to pay a significant amount to return a pair of shoes by post.”

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Posted 4 years ago

“I ordered shoes for my daughter they send different size and also i tried to contact with them they not even answer rubbish”

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Posted 4 years ago

“I object to paying expensive postage on trainers which were not delivered. In spite of me waiting in both days that Hermès said they would be delivered and giving a safe space I was told that hey had been returned. I contacted Sports Direct to cancel the order only to have them delivered two days later. And now I am expected to pay return postage. Very unhappy with service and would like my postage both ways refunded when I return them.”

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Posted 4 years ago

“I don't know who makes the clothes you sell, but, I think maybe,Asia, because your sizing fits to there sizing not UK, your clothes are all under sized, like the t shirts I bought from philippines & Indonesia, to small for UK Market.”

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Posted 4 years ago

“Great products ,very good price . Fast delivery :)”

Sports Direct 5 star review on 20th April 2021

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Posted 4 years ago

“Wrong item sent and I have to pay to send it back !!! Also a t shirt arrived already opened with the tag off !!! Service very poor this time.”

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Posted 4 years ago

“I had a very easy and quick service with early happy delivery”

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Posted 4 years ago

“Good product and delivery”

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Posted 4 years ago

“My husband likes them all”

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Posted 4 years ago

“The trainers are excellent but even though I purposely havnt asked for emails about offers I am getting email after email after email which is putting me off wanting to use sports direct again due to be mithered.”

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Posted 4 years ago

“Great selection and quick delivery. Thanks!”

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Posted 4 years ago

“Very nice shop”

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Posted 4 years ago

“Unfortunately I had to return the shoes that I ordered as they didn't fit. I was somewhat surprised to learn that after having paid £4.99 postage to have them delivered (it's the same delivery charge whether they're delivered to a home address or picked up at the store - go figure....) I would also have to foot the postage to return them. I emailed the company to ask if I exchanged the shoes for a different size would I have to pay the postage once again - I've yet to have a response. What an extremely poor show - won't be shopping with Sports Direct again.....”

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Posted 4 years ago

“I hate to write a poor review but this is the second time I've received my delivery in a bad way. Both times I've ordered weights and they've arrived broken and damaged☹️ I couldn't believe it happened again the second time. It's such an inconvenience”

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Posted 4 years ago

“Very impressed with service. Give all the staff a raise please. Thank you.”

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Posted 4 years ago

“serviço excelente”

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Posted 4 years ago

“sehr gut schnelle lieferung”

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Posted 4 years ago

“Olá, Boa tarde Correu tudo bem, as sapatilhas correspondem inteiramente ao pedido boa experiencia Obrigado”

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Posted 4 years ago

“Buenas tardes, lo siento mucho pero voy a tener que devolver las zapatillas pues no resultan cómodas para mi horma del pie. Un saludo.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,474 reviews