Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,433 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 18th September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered items, a tracksuit,2 t shirts and a jacket everything except the jacket arrived in 2 days been emailing constantly since but just getting auto reply. Still waiting Sports Direct!🙏☹️”

Helpful Report

Posted 4 years ago

“Coming up to to 1 week since expected delivery and still no parcel. Paid extra for DPD delivery and all I have is an acknowledgement that they will receive a parcel to deliver. No reply from customer services to query.”

Helpful Report

Posted 4 years ago

“You order a pair of shoes. They send the wrong size. You have to pay to have them returned. They send the wrong size again even though you say in the slip. A bunch of cowboys.”

Helpful Report

Posted 4 years ago

“i ordered shoes that went missing, it took ages for a replacement to be sent with at least 20 emails back and forth resending a form. Then when they sent a replacement it was the wrong product in the correct box. I have returned them with a prepayed label Sports Direct sent me, so didn't have to pay postage for their mistake but am still awaiting the shoes I ordered in February.”

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Posted 4 years ago

“I still haven't received my parcel I have sent 10 emails in total looking for refund or items resend no response extremely disappointed hopefully someone gets in touch soon”

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Posted 4 years ago

“Glad I hot all I ordered and happy with all my items. The only concern was delay in Fastway courier one of my orders 9th April did not arrive till 19th April n no update provided by tracker to advise delay. Gladly arrived. N”

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Posted 4 years ago

“Everything in stock,delivery very quick,such a good servi CE.”

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Posted 4 years ago

“Delivery went missing and waiting for another delivery or a refund”

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Posted 4 years ago

“Hi, Review not good. Ordered 2 swimming hats only one came and no one has followed up on my email to chase it? It’s now nearly a week and I’ve not had any progress.”

Helpful Report

Posted 4 years ago

“Paid for delivery, delivery was late as order was a gift , complained to customer services but they haven’t a clue Email from them stating delivery was made . Asked for refund for delivery not mentioned or offered extremely disappointing poor customer service Never going to order from this company ever again”

Helpful Report

Posted 4 years ago

“I ordered some £180 pounds puma boots and what arrived were some cheap £30 uncomfortable boots that were supposedly £180! Aww and they were the wrong colour also.”

Helpful Report

Posted 4 years ago

“I haven’t received my goods yet”

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Posted 4 years ago

“Applying sorting and filtering after pulling the full result set is slow and wasteful. Somehow the prices stated within the original dataset are occasionally different when a product is viewed. Six marketing emails a day is excessive. Prices and actual service are good though.”

Helpful Report

Posted 4 years ago

“Prompt delivery, excellent price and product. However the payment for delivery makes buying a number of products more sense”

Helpful Report

Posted 4 years ago

“Initially went into the Exmouth shop to buy a particular pair of Asic trainers. Served by a very helpful lad but they did not have my size instore. I was advised to look online and see if they had them which they did in several colours. Chose the colour I wanted ordered them. Delivery was 4.99 which was going to take about a week but for a extra 2.99 I could have next day delivery. They arrived via DPD the next day and he left them in my safe place after I received a message to say when they were going to arrive. No problems what so ever.”

Sports Direct 5 star review on 19th April 2021

Helpful Report

Posted 4 years ago

“Very good service plus free cup only criticism the actual product a rucksack not very well made. We'll see how long the zips last”

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Posted 4 years ago

“Best service, great quality. Love shopping via sportsdirect!”

Helpful Report

Posted 4 years ago

“I ordered my items very easily and they arrived a few days later. Perfect fit, very happy with my purchases”

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Posted 4 years ago

“It's been over a month and I still didn't receive my order for nearly 400 Euros. It's been returned from the custom back to the Sports Direct and no one bothers to contact me as to what's going to happen further. I've emailed couple of times, no response whatsoever.”

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Posted 4 years ago

“Fast and efficient service”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,433 reviews