Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,433 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 18th September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely worst purchasing experience ever. Complete lack of service and professionalism. Do not take responsibility. Never let this company deliver, especially outside UK. Completely deny responsibility for their actions. Make it almost impossible to communicate. The worst ever!”

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Posted 4 years ago

“Ordered size 10 adidas trainers but got size 12 delivered. Need to have size 10 sent out asap.”

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Posted 4 years ago

“Paid full delivery for a part-fulfilled order.”

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Posted 4 years ago

“Quick and simple ordering. Fast delivery. All good.”

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Posted 4 years ago

“Everything was exactly as advertised”

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Posted 4 years ago

“I wouldn't even want to leave 1 star if I could, worst customer service I've received to date I wouldn't even want to leave 1 star if I could. If your order arrives with everything that you asked for then you'll be okay - if you have to speak to customer services or the complaints team, god help you. The worst service even after the complaints team took over that I have ever received. Multiple conversations closed on me after ignoring multiple questions, because they couldn't give a timeframe to fix the problem they had caused (wouldn't even give me a rough timeframe, as I had explained multiple times that I had ordered for a specific event and needed more information so I knew what to do on whether to order again/elsewhere etc) - I asked this question and received "as you haven't replied for a while, I will close the conversation" multiple times after I asked about the timeframe or for an update, which wasn't even acknowledged by the complaints team. So if they make a mistake, you ask for an update or just to find out what's happening you won't receive an apology, an update or a time frame, they'll just respond "we will investigate" and then they'll close the conversation on you, multiple times without answering or acknowledging anything. If any of you are unsure on this please feel free to get in touch with me and I'll happily show you the screenshots of this.”

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Posted 4 years ago

“great service”

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Posted 4 years ago

“Half the sports kti enver arrived and now i have to spend time chasing you to find out what happened.”

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Posted 4 years ago

“Ordering and timely receiving of goods were great, unfortunately 1 of my two branded items was sent incorrectly (with the wrong football emblem on) . The invoice stated it was the correct one but who ever packed the goods obviously did not check. I know i could have returned the item but it was not really worth the hassle to be honest. Apart from that all good.”

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Posted 4 years ago

“Delivered quickly, comms from Hermes was good but I only got the dispatch note from SD after the package had been delivered”

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Posted 4 years ago

“Didnt answer my query, still waiting on a response 4 days later! Goods still not received.”

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Posted 4 years ago

“Great service I will definitely use you again”

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Posted 4 years ago

“Easy ordering. Reasonable postage cost to Czech Republic. Really quick and efficient.”

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Posted 4 years ago

“Terrible service ordered next day delivery and it took a week to arrive and whenever i sent emails or tried to use the chat service to ask where my order is i got no response. Then when I finally got a response asking for a refund of my extra delivery charge they refused and instead tried to give me a free next day delivery code next time I order which is pointless as I won’t be ordering again.”

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Posted 4 years ago

“On line ordering very efficient and easy to use. Excellent service and plenty of choice. Goods delivered earlier than expected, Bonus!”

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Posted 4 years ago

“Item ordered 8/04/2021 and still not received as at 19/04/2021. Very poor service”

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Posted 4 years ago

“Spokojnosť, zatiaľ zakúpený tovar spĺňal moje očakávania.”

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Posted 4 years ago

“Difficult to write a review as my items are doing a tour of Europe and I have not received them 😠”

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Posted 4 years ago

“Really good for me.”

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Posted 4 years ago

“My trainers where delivered next day as promised but unfortunately where in the wrong size which could of been either my mistake or these, but I filled in the exchange paperwork as asked posted them back and the correct size was delivered within 3 days so all in all a great service”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,433 reviews