Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,485 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 25th January 2026

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent delivery and no issues with returns. Great verity and some nice sale items”

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Posted 4 years ago

“You sent the wrong item and i iam still trying to get it replaced with the correct item”

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Posted 4 years ago

“I never relieved a my package and got an email saying I got it”

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Posted 4 years ago

“All good is quick.”

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Posted 4 years ago

“Very quick delivery and was kept informed all the way”

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Posted 4 years ago

“been waiting a month for my order which was paid for in full. cannot get a refund as SD have lost the order. now blaming Hermes. Disgraceful robbing @@@@@”

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Posted 4 years ago

“Very prompt delivery and the swim shoes are just what was advertised.”

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Posted 4 years ago

“Very happy with the on line service.Easy to use & very quick delivery.”

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Posted 4 years ago

“Good price, quick delivery.”

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Posted 4 years ago

“Amazing . Came a lot earlier then it should of done”

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Posted 4 years ago

“I ordered a blue golf bag(£110) among other things to come next day as I had a golf game booked in the evening. They sent a black one. I emailed and contacted on Facebook via their page immediately. But stated I needed to use it or cancel my game. No response for a week. Then asked for pictures. Which I sent. Offered a refund/exchange after another 4days and was told they’d send a courier. In good faith I repeated that as I had used the bag and I know it can’t be resold, I would keep the black one even though it’s not what I want because in my eyes it’s wasteful if not able to resell. But I would be happy with a gift voucher to cover the mistake and suggested the value to be the price of the courier each way as they would have to pay in an exchange....probably about £10-£15. I think that is really reasonable and would have cost sportsdirect the least amount of money for a mistake made by them. Then I receive an email saying as I have used the item there is nothing they can do. They cannot offer gift voucher. Cannot refund/exchange. Appalling service. No phone line for contact to immediately resolve matter. No answer to emails for many days. No customer service”

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Posted 4 years ago

“Bonjour, j’ai bien reçu les chaussures, mais elles sont tachées. Je joint la photo qui l’atteste. Que dois-je faire ? Puis-je demander le remboursement ou un échange ? Cordialement.”

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Posted 4 years ago

“Ordered items, a tracksuit,2 t shirts and a jacket everything except the jacket arrived in 2 days been emailing constantly since but just getting auto reply. Still waiting Sports Direct!🙏☹️”

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Posted 4 years ago

“Coming up to to 1 week since expected delivery and still no parcel. Paid extra for DPD delivery and all I have is an acknowledgement that they will receive a parcel to deliver. No reply from customer services to query.”

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Posted 4 years ago

“You order a pair of shoes. They send the wrong size. You have to pay to have them returned. They send the wrong size again even though you say in the slip. A bunch of cowboys.”

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Posted 4 years ago

“i ordered shoes that went missing, it took ages for a replacement to be sent with at least 20 emails back and forth resending a form. Then when they sent a replacement it was the wrong product in the correct box. I have returned them with a prepayed label Sports Direct sent me, so didn't have to pay postage for their mistake but am still awaiting the shoes I ordered in February.”

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Posted 4 years ago

“I still haven't received my parcel I have sent 10 emails in total looking for refund or items resend no response extremely disappointed hopefully someone gets in touch soon”

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Posted 4 years ago

“Glad I hot all I ordered and happy with all my items. The only concern was delay in Fastway courier one of my orders 9th April did not arrive till 19th April n no update provided by tracker to advise delay. Gladly arrived. N”

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Posted 4 years ago

“Everything in stock,delivery very quick,such a good servi CE.”

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Posted 4 years ago

“Delivery went missing and waiting for another delivery or a refund”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,485 reviews