Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,433 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

Visit Website

Write Your review

Tell us how Sports Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sports Direct 1 star review on 18th September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service. Fast delivery and fast refunds.”

Helpful Report

Posted 4 years ago

“Needed some new jogger style trousers and found what I wanted on the SportsDirect website. Ordered them, paid and they were delivered right on time. Good fit too.”

Helpful Report

Posted 4 years ago

“First time in store for me,returned trainers which I purchased online for a smaller size,the shop assistant was extremely helpful and pleasant even tho it was very busy.”

Helpful Report

Posted 4 years ago

“Very good thanks”

Helpful Report

Posted 4 years ago

“Products offered at an incredibly good price.......good quality..........and delivery was spot on. Excellent service during this current difficult time. Thumbs up!!”

Helpful Report

Posted 4 years ago

“just a huge thank you to the store. the product is super, the prices pleased. and the speed of delivery was very surprising. the order came to Ukraine in 4 or 5 days. thanks again.”

Helpful Report

Posted 4 years ago

“Efficient, ordered and recieved next day, was informed where my parcel was at all times. Very happy,”

Helpful Report

Posted 4 years ago

“Very disappointed that I couldn't get a refund in store on something that didn't fit. Also, couldn't get a refund in store when the item was faulty.”

Helpful Report

Posted 4 years ago

“Skates showing as in stock when ordered but took a little while. Good email communication 're despatch/delivery but Hermes delivered to wrong street.”

Helpful Report

Posted 4 years ago

“Very satisfied: good selection of merchandise, easy-to-use website, cost-effective and very quick and efficient delivery from the U.K. to Hong Kong.”

Helpful Report

Posted 4 years ago

“Very good service”

Helpful Report

Posted 4 years ago

“Fed up with all your emails since I ordered from you , please no more !”

Helpful Report

Posted 4 years ago

“Purchased my item at a great price and it was delivered with care. 5 stars”

Helpful Report

Posted 4 years ago

“I have ordered quite a few times never any problems, the last time I ordered I ordered the wrong size but it was easy to send it back and within 5 days I received a bigger size.”

Helpful Report

Posted 4 years ago

“Box was damaged and shoes thrown in a bag”

Helpful Report

Posted 4 years ago

“It has been a week and still not arrived. I paid next day delivery to arrive last saturday and still have not received!!!”

Helpful Report

Posted 4 years ago

“First order not dispatched and SD unable to sort out, taking ages with customer service to get nowhere.so I decided to cancel order, reorder same shoes then ask for refund on original order. 2nd order delivered fine, refund fine.”

Helpful Report

Posted 4 years ago

“The price was good, obviously, but what really impressed me was the speed of delivery. Great quality discounted golf equipment.”

Helpful Report

Posted 4 years ago

“I ordered golf trousers and paid £9.99 for next day delivery, the trousers were delivered 8 days later. I have raised a case requesting a refund for the next day premium I paid but 7 days later and I have had no reply. Very poor customer service”

Helpful Report

Posted 4 years ago

“The easiest shopping experience and great items for the best prices”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,433 reviews