Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,433 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,433 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 18th September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Left something off my order by mistake (my fault). I went back on to amend it immediatly but found i couldnt so i had to order it separately. I tried to contact customer services but site wouldn't let me. Couldnt get through on phone to cancel or ammend. Managed to email and ask if order could be put together as i didnt want to pay £7.99 twice for next day delivery. If not i would cancel and reorder. The order came two days later (paid extra for next day delivery). Then i got a reply a couple of days later saying because of the fast action of workers they were unable to put the order together but i could refuse delivery. When i replied to say i had recieved it a day late after paying extra for next day service, twice! i have had no reply.”

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Posted 4 years ago

“Good price, fast service. I'm happy with Sports direct.”

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Posted 4 years ago

“I would like to thank Sports Direct for the free GIANT MUG that they sent with my order (holds half a litre!)”

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Posted 4 years ago

“Very good products correct ☺️”

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Posted 4 years ago

“1 out of 4 items arrived. I had to chase my items to be told they’re either broken beyond repair and therefore will be refunded or an item has been lost. & I’ve paid postage for all this. I’m cross that I had to chase this. The customer service I did finally receive was great so thank you to the person/people that looked into this for me but the response time here is also ridiculous”

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Posted 4 years ago

“I'm satisfied, thank you Sports Direct.”

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Posted 4 years ago

“Great speedy service”

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Posted 4 years ago

“المقاس سيى وليس مثل الطلب”

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Posted 4 years ago

“As I'm still waiting for half of my order so far you've not done so well!”

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Posted 4 years ago

“Still haven't received my parcel!!!”

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Posted 4 years ago

“STILL WAITING FOR MY ORDER TO ARRIVE TEN DAYS AFTER ORDERING. STILL NO SIGN OF DELIVERY FROM HERMES.GOT CHEEK TO CHARGE £4.95 FOR DELIVERY. I WANT A REFUND FOR MY DELIVERY CHARGE. IT WOULD HAVE COME QUICKER FROM CHINA .”

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Posted 4 years ago

“I sill didn't get my parcel. After exchanging several emails with delivery service, they were not able to tell me where their driver left my delivery. I received only messages that it was delivered but it was not and I was at home waiting for it. I have received picture from the inside of the property where they randomly drooped it off without leaving me the address. I did asking every place I could get in on the street showing them picture the company provided but no one had a clue where that could be. I finally received the door number from the Hermes however I can not reach my parcel and I don't know if it even is there. one way or another it has been week since and I don't want it any more. all I got was a hassle and lot of stress to locate my parcel. I did communicate via live chat and email but no resolution from Hermes”

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Posted 4 years ago

“Super réception rapide article de haute qualité MERCI!!!👍👍👍”

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Posted 4 years ago

“Speedy delivery, great quality, great price”

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Posted 4 years ago

“The clothing is as you would expect but I won't be ordering online again as I object to paying a minimum of £4.99 for postage, when I picked the parcel up from a local shop. I would then have to pay again if I had to return anything.”

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Posted 4 years ago

“Delighted with the product and very impressed with the efficient delivery of same.”

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Posted 4 years ago

“Good arrived in good time, however, these are simply normal socks - NOT golf socks as described. No padding or support to heel/toes etc.”

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Posted 4 years ago

“The bike arrived missing a key part. I tried all avenues of customer service, but no response. I'm stuck with an £120 unusable hunk of metal. All I wanted was a missing bolt.”

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Posted 4 years ago

“Everything just fine.”

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Posted 4 years ago

“We ordered a football, unable to inflate it.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,433 reviews