Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,485 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 25th January 2026

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered it for next day and was here on time excellent service !”

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Posted 4 years ago

“Had the items I wanted at an excellent price. Dispatched & delivered very quickly. Would make further purchases for sure.”

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Posted 4 years ago

“I made an order. The money was held from my account. Sports Direct cancelled the order. Payment was lifted. Weeks later, you somehow managed to gain access to my account and debit funds from it for a cancelled order (how did you do this?). After days of waiting for a response, I’m then told to refuse the order. The order STILL hasn’t turned up. No tracking. No nothing. I’m out of money for an order that you cancelled and no item. Disgusting.”

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Posted 4 years ago

“Arrived very quickly, good prices.”

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Posted 4 years ago

“Awful service. I submitted a complaint and heard no response. Then I revive this email asking how you did?”

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Posted 4 years ago

“Excellent service.Highly recommended”

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Posted 4 years ago

“Got email last Monday to say order dispatched, now Saturday and still waiting on school shoes, disappointed.”

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Posted 4 years ago

“I don't recommend this service. I ordered 3 pairs of shoes , a top on 6 april. I received a message that the package will arrive on April 13, but my order was returned to shiper. And no one answers on my email sent, what's happening with my package? Why didn't he arrive? Why I should to have expenses and discomfort for staff incompetence?”

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Posted 4 years ago

“Unacceptable customer service, I paid for my order to be delivered on the next day and 8 days later I still have not received my parcel. No working contact number and took 6 days for an email reply and still no revert to the issue. My parcel still has not arrived!”

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Posted 4 years ago

“Very pleased with goods, and a prompt delivery.”

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Posted 4 years ago

“Still have not received my parcel and no reply from Sports Direct....”

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Posted 4 years ago

“Very good thank you”

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Posted 4 years ago

“Very pleased with the service. Fast delivery and fast refunds.”

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Posted 4 years ago

“Needed some new jogger style trousers and found what I wanted on the SportsDirect website. Ordered them, paid and they were delivered right on time. Good fit too.”

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Posted 4 years ago

“First time in store for me,returned trainers which I purchased online for a smaller size,the shop assistant was extremely helpful and pleasant even tho it was very busy.”

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Posted 4 years ago

“Very good thanks”

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Posted 4 years ago

“Products offered at an incredibly good price.......good quality..........and delivery was spot on. Excellent service during this current difficult time. Thumbs up!!”

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Posted 4 years ago

“just a huge thank you to the store. the product is super, the prices pleased. and the speed of delivery was very surprising. the order came to Ukraine in 4 or 5 days. thanks again.”

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Posted 4 years ago

“Efficient, ordered and recieved next day, was informed where my parcel was at all times. Very happy,”

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Posted 4 years ago

“Very disappointed that I couldn't get a refund in store on something that didn't fit. Also, couldn't get a refund in store when the item was faulty.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,485 reviews