Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,485 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 25th January 2026

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, I need to inform you that I received a different product than the one I bought on the website (the product box also arrived all torn, the product looks like it has already been used, really disappointed). Do I have to pay to return this product? This was your mistake and not mine, I shouldn't have to pay for it because I already paid for the delivery freight. Can I at least deliver it to the store so as not to pay for the return ?? I hope you can help me because I waited a long time to buy these shoes and now I am very upset. Thanks.”

Helpful Report

Posted 4 years ago

“Quick delivery”

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Posted 4 years ago

“Poor website experience (purchasing workflow, filters not working properly). Impossible to return goods from an E-shop in the physical shop. The purchased item does not meet expectations.”

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Posted 4 years ago

“High quality product great price extremely quick shipping very pleased as always”

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Posted 4 years ago

“Shipping Company you use is substandard at best the site will not accept my email address so I can pay the customs and brokerage fees which by the way are highway robbery”

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Posted 4 years ago

“OK, so the website is easy to use, and everything was easy to order. My order was dues to arrive on the Thursday. Only one part did. I contacted customer support who kind of helped, they didn't seem bothered by the fact that my order was late arriving. I was told it would arrive withing 48 hours. Obviously someone can't do maths as the order took another 4 days to arrive. The order tracking is useless and not kept up to date either.”

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Posted 4 years ago

“I ordered some Sketchers, which were in stock. The transaction was easy, and they arrived quickly. So, all good.”

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Posted 4 years ago

“Ordered online, received the wrong product. Online support didn't provide an appropriate resolution.”

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Posted 4 years ago

“After a 10 days I still haven't receive my order, customer service is doing the very least about it and telling me to wait. Maybe you can help?”

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Posted 4 years ago

“Excellent service... quick n efficient!”

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Posted 4 years ago

“Order 2 England shirts and one of them had been printed on and then removed and sent to me shocking service”

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Posted 4 years ago

“One of the pairs of trainers I’d ordered had the Nike symbol drawn over in biro - luckily was able to get out with stain remover; didn’t want to send back and incur more postage costs than I had already. Disappointed there wasn’t an option for free delivery over a certain amount and free returns.”

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Posted 4 years ago

“Very quick delivery , app good, no problems, I've sent for a few pairs of trainers and always had good service !”

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Posted 4 years ago

“The order came very fast and was correct”

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Posted 4 years ago

“Poor. Wrong size of shoe sent by sportsdirect but no way to exakn this . Then I had to pay postage back and also lost the postage in refund so out of pocket by £8. Won't order from sports direct again”

Helpful Report

Posted 4 years ago

“Rubbish.ordered 2 pairs of size 5 trainers recieved size 4 and a size 6.had 2 send them back at my expense then 1 pair was out of stock although 5 was still showing on line.will never use again.”

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Posted 4 years ago

“A delight to deal with quick delivery excellent product customer curtesy delightful ⭐️⭐️⭐️⭐️👍🏻”

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Posted 4 years ago

“I ordered a product and it was never shipped. After four weeks of no updates I emailed and asked for an update. They said it was a stock issue, then a warehouse issue, then an IT issue and eventually just stopped replying and marked the email thread as 'resolved' petulantly. I eventually cancelled the order, they will not put you in contact with any supervisors when asked directly or any managers either and are incredibly unhelpful. I would advise paying slightly more for a product from legitimate businesses, you know what you're getting, please please avoid if you can. Disgraceful and frustrating in equal measure.”

Helpful Report

Posted 4 years ago

“I received an email from Hermes on 1st of June informing me my parcel will be delivered between 5pm and 7pm on 1st of June 2021. I finished work just before 5pm, rushed home and waited until late evening to no avail. I checked my email in order to see when my package will be delivered and to my surprise the package was already delivered at 15:10. The package was left in front of the communal door (on the outside) and Hermes emailed me a picture of the package. I live in a secure building, It is a block of flats and the only way to gain entry is to ring the intercom and ask the residents to let you in. Unfortunately the courier did not do that, he left my package in an unsafe place, outside my building, I did not request the package to be left there or anywhere else. I went over to my neighbours and asked if they have seen my package (took it in). Those who were at home told me they have not seen it, I went over this morning to the rest of my neighbours whom I did not manage to get hold of last night. Sadly no one has seen my package. I am disappointed at how my package was dumped outside my building without any due care. I am still awaiting a response from your complaint department as to what the next steps are in resolving this unpleasant situation.”

Helpful Report

Posted 4 years ago

“Canceller part of my order, means I paid delivery for an item I could have just purchase in store, live chat very in helpful”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,485 reviews