Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too slow for a refund on a returns items and postage cost Order two pair of trainers but never had size 9 and so thought I’ll try 9.5 no good too big. So far cost £11.50 on postage and as yet no refund. 🤦‍♂️”

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Posted 5 years ago

“The item came damaged, but came earlier than expected”

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Posted 5 years ago

“Brilliant quick service.”

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Posted 5 years ago

“Very disappointed, ping balls balls arrived smashed to pieces.”

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Posted 5 years ago

“Terrible. I ordered an England top on Thursday next day delivery for the England game and it still hasn’t come. It’s Monday. Still waiting for a response from you as well by the way.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“I ordered an England football shirt for my grandson and paid £7.99 for next day delivery. Unfortunately, over a week later it has still not been received due to Hermes delivering it to the wrong house. I think this is disgraceful that it has still not been sorted.”

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Posted 5 years ago

“I am just glad you were there on line , I have ordered 4 pairs of trousers 2 shirts , all delivered ahead of time so a 'BIG THANK YOU' to you and well done, couldn't be more happy. Keep doing what your doing All The Very Best Andrew”

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Posted 5 years ago

“Wrong size sent and returned.Another delivery wrong size again and returned! Impossible to talk to customer service and E Mail response slow and asking for proof to pay back postage costs. Very frustrating and onus to sort on customer if I could have talked to customer service I could at least have stopped 2nd delivery. Awaiting confirmation goods received before I can get postage and goods refund. Communication is key to good service and I’m afraid Sports Direct does not deliver. I would ask the Customer to try and ring and see if they can get through - good luck!!”

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Posted 5 years ago

“My product came faulty on 2 separate orders and next day delivery was late”

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Posted 5 years ago

“It’s the second time that I order online and I haven’t got my items! So my question is WHERE are my items? I payed special next day delivery. I want my refund as soon as possible”

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Posted 5 years ago

“Excellent service as one would expect”

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Posted 5 years ago

“Very pleased with overall quality of service and product”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Reliable and quick service, would definitely use again for my husbands gym wear.”

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Posted 5 years ago

“Quick and easy to order, fast delivery.”

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Posted 5 years ago

“Paid for next day delivery, received half the order. Emailed and haven’t had a response. Been over a week since originally ordering and still waiting. I have no idea if I will ever receive my order. Poor customer service”

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Posted 5 years ago

“DID NOT GET MY PARCEL WON'T BE ORDERING FROM SPORTS DIRECT AGAIN”

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Posted 5 years ago

“terrible returning”

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Posted 5 years ago

“Unreasonable delivery charges and unable to return online order to store. Customer service extremely poor, would be reluctant to order again”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews