Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,485 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 25th January 2026

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pair of trainers and paid extra for next day delivery on the Wednesday. They should’ve arrived on the Friday latest. It’s now Wednesday evening the following week and I’ve not received them or any updates. Shocking service, very disappointed.”

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Posted 4 years ago

“Lovely the karrimor walking sandals which was reduced to half price. A bargain and please with my purchase.”

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Posted 4 years ago

“I was quite disappointed by the fact that I had spent £5 to get a delivery to my house, then when the shoes were not the right size I was told I would not get the £5 back and also have to pay £5 to send the shoes back to Sports Direct. I just wish this was more clear on their website about refunds. I was really looking forward to getting these new shoes as they're an excellent product at a super price.”

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Posted 4 years ago

“the service and delivery were excellent,unfortunately the shoes did not fit”

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Posted 4 years ago

“One part of order cancelled and another part not received jet.”

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Posted 4 years ago

“My first time shopping with sportsdirect and I don’t think I will shop here again!! I was really surprised and disappointed that you can’t take returns back to store or have free returns!!! Get with the times SD :/”

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Posted 4 years ago

“Ordering was easy and items arrived earlier than expected.”

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Posted 4 years ago

“Although I opted for the click and collect option I was charged delivery of £4.99 😞”

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Posted 4 years ago

“Went looking for bargain ended up paying £5 for delivery charge. Not happy to post 5£ extra when there was no need.”

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Posted 4 years ago

“Worst refund options ever went to the shop and was told could not refund because my item was too expensive and the shop In Brighton has too many thieves around?”

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Posted 4 years ago

“Unfortunately the sketchers shoes gaped and still trying to return the shoes”

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Posted 4 years ago

“I ordered two pairs of golf shorts and received them three days later.”

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Posted 4 years ago

“The website was very simple and easy to use. My delivery came on time and the product is very good quality”

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Posted 4 years ago

“Great table tennis - arrived after only a couple of days; and in the meantime, I was kept informed daily about the progress of my order.”

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Posted 4 years ago

“Quick delivery, great reduction in price, and delighted with product.”

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Posted 4 years ago

“Sports Direct kept me informed of status of order throughout the process, shipping was expeditious and items were as discribed.”

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Posted 4 years ago

“Very pleased with the ease of ordering online at delivery and quality of goods that arrived.”

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Posted 4 years ago

“livraison rapide, prux très abordables, objets de qualité, pour les chaussures Adidas et Sketcher, la taille correspond parfaitement. je recommande fortement”

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Posted 4 years ago

“Was Sent faulty item. Cant speak to anybody. Customer ticket was technical. sent pics and asked for replacement. Had to go to collect point instead of being collect being faulty . Then was refunded instead of replacement. There were plenty in stock on line to buy another. To buy again have to pay postage again!”

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Posted 4 years ago

“HAD WHAT WE WANTED, ORDER PROCESS QUICK AND DELIVERED WHEN THEY SAID IT WOULD BE. IF ONLY EVERY ON LINE ORDER WAS LIKE THIS.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,485 reviews