Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,485 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 25th January 2026

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hermes let you down. I paid for next day delivery but the courier did not deliver for 4 days. They kept on saying that they could not access the house, which is rubbish as Amazon managed to access it twice during the 4 days! And the customer service of Hermes is just a computer bot which provides no help.”

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Posted 4 years ago

“Lovely snowsuit for our first baby..very happy with my order will buy more from them..I wish they do more affordable option for delivery in future..”

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Posted 4 years ago

“Easy to negotiate site, fast delivery, great prices, good quality. What more could you want”

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Posted 4 years ago

“I have contacted customer services, but they ignored my email.”

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Posted 4 years ago

“correspond à la description. Tout ok. Expédition rapide. Vendeur sérieux”

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Posted 4 years ago

“All very clear and easy to order, received info throughout and the purchase actually came sooner than expected”

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Posted 4 years ago

“Great Thanks!”

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Posted 4 years ago

“The product that I ordered arrived on time and was just what I wanted service was excellent”

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Posted 4 years ago

“Price was good for all my purchases, Delivered on time. Quality is good for all items. However I am now being spammed in my mail inbox daily by SD !!... I would have given 5*, I have given you 4* instead”

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Posted 4 years ago

“Trainers arrived next day, excellent service”

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Posted 4 years ago

“Everything arrives on time and is very good quality”

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Posted 4 years ago

“Shocking that you have to pay to return items. All a bit pricey after already paying for the items up front won't be ordering again”

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Posted 4 years ago

“Not good! The wrong shoes arrived! I ordered brown boots and some Random shoe/trainers arrived. When I took it back to the store the manager said ‘ah yea they do that as they probably don’t have the shoes in stock! The bar code is right so they have sent you these instead!’ The whole shoe is different so no, it’s not ok they sent me these! I ordered a brown It’s never sports directs fault is it!!”

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Posted 4 years ago

“I am appalled to have been charged for the next day delivery, and to be told that my parcel will still arrive as though it was standard delivery. False promises were made by sports direct on there website claiming that if you order before 7pm guaranteed next day delivery. This is not true”

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Posted 4 years ago

“Brilliant and satisfied”

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Posted 4 years ago

“I ordered my product online with next day delivery to arrive a week ago today. I don’t have it. Courier lost the parcel, not Sports Direct’s fault however, even with the couriers confirmation of losing it Sports Direct still won’t refund or replace. If you enjoy going in circles and endless attempts to contact non existent customer services then stick with sports direct. Otherwise go to their store or shop elsewhere. P.S, If you read this Sports Direct, I’d really like this resolved some time soon...”

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Posted 4 years ago

“Good choice - good price - fast delivery!”

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Posted 4 years ago

“Good quality items fast delivery delivery is a little expencive but the item i orderd im very happy with”

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Posted 4 years ago

“Shocking customer service ! wrong items came now they are refunding me the money but want me to reorder the correct items and pay another £5 delivery joke of a company ordered the stuff 3 weeks ago and i still don't have the things i want! I wont be ordering from them again shocking customer service !”

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Posted 4 years ago

“I went to your Farnborough store today with my 2 grandsons in a double buggy only to see the lift out of order!!! I asked a young lad if he’d go up and ask a member of staff to come and see me. About 2 minutes later a young assistant came to see me. I asked if she could get me a certain England top for my 2 year old grandson. She came back saying they don’t have them in stock but something similar was available but age 3/4! I asked if she could bring it down to show me, which she did. I then asked if i gave her the money if she’d go and pay for it for me, which she happily did. I can’t thank her enough. She kept going up and down to make sure i got what i wanted. Thank you very much to the young girl (i should have got her name). Its people like her who should get recognised for their hard work.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,485 reviews