Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience I’ve ever had shopping with a brand. I purchased brand new and it came used and damaged. I then arranged a return and haven’t heard anything since then. They are now telling my order can’t be found and they won’t refund or send out a new one despite me having a returns receipt.”

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Posted 5 years ago

“Good quality track suit bottoms at a decent price.”

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Posted 5 years ago

“Came quick and meant I had it in time for the England game, brilliant”

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Posted 5 years ago

“Once again an excellent and speedy service. This coupled to very reasonable prices. In one word unbeatable”

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Posted 5 years ago

“the wrong size arrived and when I have tried to exchange the best I have been offered is a credit note for the shoe amount excluding the delivery charge to re-order through the website. The store have told me they cannot order the specific size - very poor customer service - whilst the attraction is value I now wish I had just spent a few pounds extra and gone to JD or somewhere more professional”

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Posted 5 years ago

“good service and timed delivery.”

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Posted 5 years ago

“I ordered several product from you. First ofcall, i dont understand qhy you send 2 different parcels for 1 order. I received my 1st parcel and i am very thankful for it. My second parcel howevel is somewhere in Netherland with Postnl. The status has been on transport for the last 6 days. I didnt receive it and when i called korean post they said that they couldn't find the location of my parcel but said it is in Netherland. I then called Postnl but there is no reply from them. So i have 3 questions. 1) why couldnt you sent all the parcel as 1 2) why didnt you sent both parcels then on DHL 3) where is my second parcel??”

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Posted 5 years ago

“As always great value....but only three stars because I paid for next day delivery and not for the first time didn't get it,when will they stop using Hermes ? I for one won't be using next day again it is cheaper to go pick it up at the nearest store 11 miles away and avoids waiting in all day for a delivery that's is not coming.”

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Posted 5 years ago

“The shipping was quit slow and expensive. I ordered at same time goods from adidas.com and it was free shipping and arrived before. I ordered the same size hoodies and one fits ok but the second is bit bigger and material quality is not so good. So I am bit disappointed.”

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Posted 5 years ago

“Very easy to place my order which arrived earlier than expected.”

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Posted 5 years ago

“Still missing an item emailed on the contact still waiting to hear”

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Posted 5 years ago

“Fast delivery good service”

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Posted 5 years ago

“Value for the money. But the delivery is expensive”

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Posted 5 years ago

“They don’t response customer request I paid delivery charge for Nday delivery but item came in 5 days. I ordered size 5 and the box was 5 but she’s were size 4.5 that’s was not problem but it’s been 4 days no response at all.”

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Posted 5 years ago

“Simple ordering, good delivery communication and excellent product.”

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Posted 5 years ago

“i paid £6 for delivery, and when i returned some items was told that i had to pay postage to return them, i wont ever bother to do online with sports direct again”

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Posted 5 years ago

“I am sorry that the relationship with this store will be limited by the conditions given by Brexit, it has been a beautiful 6 years. But I will continue to follow your offers with interest. We are going forward. Kind regards, Virgil”

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Posted 5 years ago

“order Germany Away Jersey on 7th June and received on 11th June. That was super fast!!!”

Sports Direct 5 star review on 15th June 2021

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Posted 5 years ago

“Everything arrived as ordered with no issues. The only concern I had was that Sports Direct used Hermes delivery and I am not usually keen on Hermes since their track record is so inconsistent. But on this occasion, I was kept updated with delivery times and they were able to deliver within expected time frame.”

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Posted 5 years ago

“Good prices but very bad delivery service, after missing the first delivery I have received an email from Hermes saying will come back after 2 days I waited all day to receive an text that I have missed the 2nd attempt of delivery!!! Then received a text to say will come the following day but nothing so far. When I went to contact the delivery company but no one to call all what you get is automated messenger saying the you missed your delivery.. over a week from the first attempt of delivery and I am still waiting for my purchase very bad and unprofessional delivery service.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews